Job summary
Provide an efficient reception service to patients as they enter the Endoscopy Unit.
Maintain a high standard of customer service when dealing with patients, relatives, visitors and staff within the Endoscopy Department.
Use the relevant systems to correctly input data following guidance by the Trust's policies and protocols.
Ensure efficient communication to all internal and external stakeholders.
Main duties of the job
To meet and greet patients who arrive in the Endoscopy unit, making them feel welcome and comfortable. Tracking information on the relevant internal systems and adhering to any patient requests in a helpful and courteous manner.
. To update the patient administration system for the purpose of inputting data to track patient pathways and extracting, amending and updating data
Manage telephone and email queries to the department from internal and external stakeholders in a prompt and professional manner at all times.
. To make follow-up appointments for patients from clinic on Allscripts in real-time, ensuring that patients leave the department with their new appointment, all documentation and preparations if required
Open, date-stamp and distribute post appropriately.
To ensure patient pathways are managed inline with the Trust's access policy and reflected accurately on internal systems.
About us
We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.We also provide specialist services for Kent and Medway.
We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.
Job description
Job responsibilities
For further details with regards to this vacancy opportunity, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further details with regards to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person Specification
Qualifications and Training
Essential
- GCSE in Maths and English or Equivalent
- Experience of working for and within a team for 12 months or more. Previous experience of working within a busy environment
Desirable
- Skills and experience
- Ability to prioritise workload and meet deadlines Ability to communicate with, co-ordinate and liaise with a multidisciplinary team Ability to remain calm in a busy environment whilst working under pressure Able to make judgements involving facts or situations requiring some analysis Data entry, text processing, storage of data, numeracy, accuracy and attention to detail Ability to undertake surveys and audits as necessary to own work Excellent organisational skills Ability to use own initiative Adaptable Good interpersonal skills e.g. interact with patients, staff colleagues and clients courteously and professionally
- Basic knowledge of Microsoft Packages. Basic knowledge of Allscripts SOLUS and Windip
Governance
Essential
- The post holder will have access to confidential information, it is imperative that the post holder follows the Trust Data Protection Policy at all times
Desirable
- Trust Data Protection Policy
Person Specification
Qualifications and Training
Essential
- GCSE in Maths and English or Equivalent
- Experience of working for and within a team for 12 months or more. Previous experience of working within a busy environment
Desirable
- Skills and experience
- Ability to prioritise workload and meet deadlines Ability to communicate with, co-ordinate and liaise with a multidisciplinary team Ability to remain calm in a busy environment whilst working under pressure Able to make judgements involving facts or situations requiring some analysis Data entry, text processing, storage of data, numeracy, accuracy and attention to detail Ability to undertake surveys and audits as necessary to own work Excellent organisational skills Ability to use own initiative Adaptable Good interpersonal skills e.g. interact with patients, staff colleagues and clients courteously and professionally
- Basic knowledge of Microsoft Packages. Basic knowledge of Allscripts SOLUS and Windip
Governance
Essential
- The post holder will have access to confidential information, it is imperative that the post holder follows the Trust Data Protection Policy at all times
Desirable
- Trust Data Protection Policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
