Medical Secretary Supervisor and Failsafe Officer

Job summary

We are looking for an experienced and enthusiastic secretary supervisor to join our busy department. This role involves working alongside and managing a team of medical secretaries. We require a hard working individual who has great organisational skills with the ability to manage and prioritise their work accordingly.

You must possess a high level of attention to detail and accuracy and an understanding of patient confidentiality and sensitivity is a must.

We require someone with a high standard of organisational skills in order to provide an efficient administrative service to the team. This role will keep you both busy and challenged. You must be highly motivated with excellent communication skills, the ability to use your own initiative and work well under pressure.

You will need to be adaptable, reliable and a team player with previous staff management experience.

Knowledge of working in a hospital environment is desirable as is knowledge of the hospital systems and an understanding of the RTT pathways.

Main duties of the job

Manage and monitor the patient's through their treatment pathway ensuring compliance to RTT, cancer pathways and local waiting time standards.

Effective management of the patient pathway, including monitoring of diagnostics and booking follow up appointments, adhering to government standards.

Validating and Updating the RTT PTL, to ensure patients are seen within an appropriate time scale.

To liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.

To work with the Lead Clinician and Ophthalmology Operations Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service.

To provide regular reports on the General Ophthalmology activity and tracking compliance to Trust clinicians, managers and PCT representatives.

You will be required to Supervise and support workloads, of Ophthalmology Medical Secretaries, recommending improvements or taking corrective actions where appropriate to facilitate the efficient and effective running of the department.

Co-ordinate team leave/absences, using Healthroster, and ensure appropriate service cover is maintained.

Manage the recruitment, selection and induction processes for new staff, ensuring policies and procedures are followed.

About us

We are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.We also provide specialist services for Kent and Medway.

We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that's second to none, and a healthy package of benefits, it's easy to put down roots in East Kent Hospitals.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.