Job summary
The post holder will operationally lead day to day coordination of the Neonatal and Children's (Child Health) services within the Care Group's Governance, Patient Safety and Quality agendas which is led by the Head of Nursing. You will be responsible for coordinating and further shaping, monitoring, collating and advising on all aspects of quality, patient safety, experience and risk management.
Main duties of the job
You will gather, analyse and interpret information in order to provide reports for Child Health to the Care Group Quality, Patient Safety, Patient Experience and Risk Meeting and Care Group Governance Board (as appropriate) in respect of key quality, risk and patient safety and experience indicators. This also entails having an active role in the Care Group's Quality Safety, Patient Experience and Risk Meetings and Performance Meetings that the Care Group operates.
You will act as a resource for Child Health in relation to Clinical Quality, Patient Safety and Governance issues. A close working relationship with the Corporate team is required so that you can source expert advice and guidance when necessary. The role consists of facilitating the investigation of serious incidents, internal investigations and complaints in accordance with Trust policies and procedures and ensure that lessons are learned are implemented and embedded.
The post also has a key role in ensuring compliance across Child Health to the CQC fundamental standards and standards of other regulators and professional bodies. This will entail working closely with the Corporate quality improvement and transformation teams.
A key theme will be to assist the Head of Nursing to embed Safety and Quality development and learning from audits, serious incidents and complaints.
About us
As a team we are working hard to ensure we put Children and Young People at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding, and supportive role within our Child Health service,
We are offering a Governance Matron role working with staff of all disciplines in our Children and Young People services to ensure patient safety. As a Matron in our team, you will have the opportunity to take a lead role in line with your personal development plans.
We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Job description
Job responsibilities
Governance and Leadership
- Provide a visible, accessible and authoritative presence across Child Health for patients and relatives for assistance, guidance and support, including the coordination of compliance with Duty of Candour.
- To provide professional leadership in order to support, motivate and inspire staff within Child Health making governance everyones business.
- Work closely with the Corporate team Care Group Triumvirate, General Managers, Clinical Leads and multi-disciplinary team to develop a culture of learning.
- To support clinical staff to tackle and resolve complex problems.
- Jointly with the Care Group Triumvirate, set the direction for governance and audit within the Care Group for Child Health.
- To act as an interface between the Head of Nursing and area of responsibility, ensuring that appropriate action/escalation occurs as appropriate
- To attend corporate meetings representing the Care Group as required
- To develop and maintain effective working relationships with corporate teams and specialists to ensure seamless cross boundary communication relating to the Care Group governance issues.
- To Liaise with other Governance Matrons in the organisation including Maternity to ensure robust communication across all specialisms.
Patient safety, Quality and Risk Management
- To coordinate investigations working with the Corporate team and writing investigation reports and complaint responses as required.
- To ensure that all incidents and complaints are managed within timescales.
- To review potential serious incidents and escalate as appropriate.
- To participate in the development of the Care Group Quality Governance Plan in conjunction with the Care Group Clinical Director, Operations Director and Head of Nursing and to support and facilitate, ensure that it is embedded across the Care Group.
- To champion continuous improvement to the quality of patient care and the patient experience across the Care Group by ensuring that standards are monitored and evaluated and where deficits are found mechanisms are put in place to ensure improvement.
- Undertake thematic review of incidents and complaints to support early identification of trends.
- Ensure that all associated improvement plans are co-produced with the staff, are fit for purpose and monitored and updated appropriately.
- To ensure learning is disseminated across the Care Group and wider if necessary.
- Developing and formulating a change register.
- To work with the Care Group Audit Lead for Child Health and support engagement with the clinical audit programme.
- To support preparations across the Care Group for inspection, external visits and reviews and visits by external monitoring bodies including the Care
- Quality Commission and those relevant to your Care Group Speciality. Ensure the coordination of any recommendations from the visit.
- Link with the Audit Department to ensure relevant reporting on National Databases is completed and reviews undertaken in a timely and responsive manner.
- Proactively seek and recognise emerging risks within the Care Group and ensure these are adeptly described, evaluated and updated on the risk register.
- To be responsible for coordinating the response to all relevant Patient Safety Alerts, relevant to the Care Group.
- Work with the Health & Safety Officer for the Trust to ensure Care Group compliance with all relevant Health and Safety requirements.
- To work with Clinical Governance Medical Lead in coordinating the Care Groups morbidity and mortality meetings and ensuring that the structured judgement reviews (SJR) are conducted according to Trust policy.
- Be responsible for disseminating the learning for the SJRs.
- Coordinate the care Group response to any Regulation 28 or Preventing Future Deaths notices from the Coroner.
Patient Experience
- To co-ordinate and support timely investigation (as per policy) to complaints to ensure they are promptly investigated and resolved, lessons learnt and fed back to staff, and remedial action implemented (if necessary meeting with families).
- Liaise with PALS and the Patient Experience Team as required.
- Lead and manage all currently established methods of gathering service recipient views to monitor comments, suggestions, complaints and compliments made by service users and others, identifying trends where appropriate and reporting accordingly.
- Facilitate local public and patient involvement and engagement in evaluating services.
- Monitor and report on compliance with privacy and dignity policy.
Communication
- Communicate sensitive information and clinical governance issues with patients, relatives and staff in highly charged situations.
- Actively foster open communication about clinical governance, risk and assurance within organisations.
Policies and Procedures
- In liaison with the relevant Trust expert interpret and assess the relevance of national policy and guidance. Provide guidance and support to the Care Group regarding implementation and ensure effective systems for evaluation are developed. Support clinical leads to develop and implement clinical policies and guidance in line with national and professional society guidance and quality standards.
- Coordinate the development and updating of Care Group policies and procedures.
Staff Management
- Line manage all staff in line with HR management framework.
Personal Development
- To identify own personal development needs. Seek opportunities to enhance skills and maintain the knowledge and skills necessary to perform this role effectively.
- To participate in an annual appraisal with relevant reviews and to follow personal development plan as agreed with your line manager. Keep updated on innovation and wider NHS influence.
Job description
Job responsibilities
Governance and Leadership
- Provide a visible, accessible and authoritative presence across Child Health for patients and relatives for assistance, guidance and support, including the coordination of compliance with Duty of Candour.
- To provide professional leadership in order to support, motivate and inspire staff within Child Health making governance everyones business.
- Work closely with the Corporate team Care Group Triumvirate, General Managers, Clinical Leads and multi-disciplinary team to develop a culture of learning.
- To support clinical staff to tackle and resolve complex problems.
- Jointly with the Care Group Triumvirate, set the direction for governance and audit within the Care Group for Child Health.
- To act as an interface between the Head of Nursing and area of responsibility, ensuring that appropriate action/escalation occurs as appropriate
- To attend corporate meetings representing the Care Group as required
- To develop and maintain effective working relationships with corporate teams and specialists to ensure seamless cross boundary communication relating to the Care Group governance issues.
- To Liaise with other Governance Matrons in the organisation including Maternity to ensure robust communication across all specialisms.
Patient safety, Quality and Risk Management
- To coordinate investigations working with the Corporate team and writing investigation reports and complaint responses as required.
- To ensure that all incidents and complaints are managed within timescales.
- To review potential serious incidents and escalate as appropriate.
- To participate in the development of the Care Group Quality Governance Plan in conjunction with the Care Group Clinical Director, Operations Director and Head of Nursing and to support and facilitate, ensure that it is embedded across the Care Group.
- To champion continuous improvement to the quality of patient care and the patient experience across the Care Group by ensuring that standards are monitored and evaluated and where deficits are found mechanisms are put in place to ensure improvement.
- Undertake thematic review of incidents and complaints to support early identification of trends.
- Ensure that all associated improvement plans are co-produced with the staff, are fit for purpose and monitored and updated appropriately.
- To ensure learning is disseminated across the Care Group and wider if necessary.
- Developing and formulating a change register.
- To work with the Care Group Audit Lead for Child Health and support engagement with the clinical audit programme.
- To support preparations across the Care Group for inspection, external visits and reviews and visits by external monitoring bodies including the Care
- Quality Commission and those relevant to your Care Group Speciality. Ensure the coordination of any recommendations from the visit.
- Link with the Audit Department to ensure relevant reporting on National Databases is completed and reviews undertaken in a timely and responsive manner.
- Proactively seek and recognise emerging risks within the Care Group and ensure these are adeptly described, evaluated and updated on the risk register.
- To be responsible for coordinating the response to all relevant Patient Safety Alerts, relevant to the Care Group.
- Work with the Health & Safety Officer for the Trust to ensure Care Group compliance with all relevant Health and Safety requirements.
- To work with Clinical Governance Medical Lead in coordinating the Care Groups morbidity and mortality meetings and ensuring that the structured judgement reviews (SJR) are conducted according to Trust policy.
- Be responsible for disseminating the learning for the SJRs.
- Coordinate the care Group response to any Regulation 28 or Preventing Future Deaths notices from the Coroner.
Patient Experience
- To co-ordinate and support timely investigation (as per policy) to complaints to ensure they are promptly investigated and resolved, lessons learnt and fed back to staff, and remedial action implemented (if necessary meeting with families).
- Liaise with PALS and the Patient Experience Team as required.
- Lead and manage all currently established methods of gathering service recipient views to monitor comments, suggestions, complaints and compliments made by service users and others, identifying trends where appropriate and reporting accordingly.
- Facilitate local public and patient involvement and engagement in evaluating services.
- Monitor and report on compliance with privacy and dignity policy.
Communication
- Communicate sensitive information and clinical governance issues with patients, relatives and staff in highly charged situations.
- Actively foster open communication about clinical governance, risk and assurance within organisations.
Policies and Procedures
- In liaison with the relevant Trust expert interpret and assess the relevance of national policy and guidance. Provide guidance and support to the Care Group regarding implementation and ensure effective systems for evaluation are developed. Support clinical leads to develop and implement clinical policies and guidance in line with national and professional society guidance and quality standards.
- Coordinate the development and updating of Care Group policies and procedures.
Staff Management
- Line manage all staff in line with HR management framework.
Personal Development
- To identify own personal development needs. Seek opportunities to enhance skills and maintain the knowledge and skills necessary to perform this role effectively.
- To participate in an annual appraisal with relevant reviews and to follow personal development plan as agreed with your line manager. Keep updated on innovation and wider NHS influence.
Person Specification
Qualification
Essential
- NMC Registrant - RN Child
- Master's degree in relevant area of study or actively working towards the same ster's degree/ working towards
Desirable
- Post Grad Management Qualification
Clinical Skills & Experience
Essential
- Managing risk patient safety and governance
- oPrior experience of co-ordinating Serious Incident investigations
- oTrack record of recent investigation analysis and report writing.
Desirable
- oExperience of chairing multidisciplinary meetings.
- oExperience of managing routine and complex staff management issues
Skills /Abilities
Essential
- oAbility to exercise own initiative and meet deadlines
- oExcellent verbal, investigations and written communication & interpersonal skills and with attention to detail
- oHigh level of analytical skills and ability to present complex facts
Desirable
- oKnowledge of application of KLOE in internal quality reviews
- oExperience of CQC Assessment standards
Person Specification
Qualification
Essential
- NMC Registrant - RN Child
- Master's degree in relevant area of study or actively working towards the same ster's degree/ working towards
Desirable
- Post Grad Management Qualification
Clinical Skills & Experience
Essential
- Managing risk patient safety and governance
- oPrior experience of co-ordinating Serious Incident investigations
- oTrack record of recent investigation analysis and report writing.
Desirable
- oExperience of chairing multidisciplinary meetings.
- oExperience of managing routine and complex staff management issues
Skills /Abilities
Essential
- oAbility to exercise own initiative and meet deadlines
- oExcellent verbal, investigations and written communication & interpersonal skills and with attention to detail
- oHigh level of analytical skills and ability to present complex facts
Desirable
- oKnowledge of application of KLOE in internal quality reviews
- oExperience of CQC Assessment standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
