Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Performance Coordinator

The closing date is 22 March 2026

Job summary

In summary the post holder willsupport the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.Based in a team of Performance Coordinators, the post holder will be responsible for accurately tracking a cohort of patients and in conjunction with various admin teams supporting them from referral to treatment &/or discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

To work as part of a clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including Choose and Book within one working day of receipt/decision to treat.

To help schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To provide administrative support to consultant/clinical teams and ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with clinical directorates /departments and/or general managers as required for efficient processes.

About us

Based in a team of Performance Coordinators, the post holder will be responsible for accurately tracking a cohort of patients and in conjunction with various admin teams supporting them from referral to treatment &/or discharge.

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Pa incl HCAS Outer pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

343-7758129-FM-SC-RMD-A

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Job description

Job responsibilities

To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trusts computer systems and ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or admission.

To maintain a Patient Tracking List accurately and work with Divisional teams to ensure patient are seen in accordance with Trust Access Policy.

Contribute to quality and cost improvement/ CQUIN initiatives to improve services.

Ensure that all patients are scheduled in accordance with outpatient, diagnostic and inpatient/day case waiting time targets and that attendance/admissions information is accurately recorded on all appropriate databases, including, but not limited to, iClip, LUNA, iCM, Soliton etc.

To maintain an efficient system for the tracking of healthcare records and X-rays. This includes ensuring patients records are available to clinical staff as required in adherence with the Trust Medical Records Policy. This may include receiving discharge summaries, histology reports etc. and preparing them and patients records for review by clinicians. The postholder will keep the computer tracking system updated, ensuring that any medical notes in your possession are kept in numerical or alphabetical order and that they are kept in a non-public area and that all patient documentation is filled in patients notes &/or transferred to appropriate ward, medical records &/or other departments as required

To liaise with Clinical Coding Department to ensure that medical records are accurately and promptly coded following all admissions.

To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

To liaise with Cancer Services MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with Improving Outcomes: A Strategy for Cancer/Cancer Reform Strategy.

Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available.

Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.

Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness

To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.

Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.

Monitor and request stationary in line with local procedures.