Job summary
Surrey Downs Health & Care
We are looking for a Service Support Manager to lead and develop the administrative teams at East Elmbridge PCN and Molesey Community Hospital. You will ensure efficient, high-quality business support, drive service improvements, and manage staff performance, training, and development.
This role provides a key link between administrative and clinical teams, supporting operational processes, systems, and resource management while promoting a culture of excellence and continuous improvement. The ideal candidate is proactive, organised, and collaborative, passionate about delivering effective administrative services that enhance patient care.
Main duties of the job
o Ensure efficient and effective business and service administrative service support is in place.o Responsibility for overall line management and performance of administrative service within East Elmbridge PCN.o Ensure all administrative requirements, developments, and day to day operations within business support are implemented.o Build a combination of knowledge and expertise in technical skills within business administration systems.o Carry out internal investigation of business support related breaches and incidents.o Support the implementation of new technologies.o Identify cost and operational efficiencies.o Develop strong engagement and relationships across the service line, with both administrative support and clinical staff.o Cultivate learning and supportive environment where best practice is shared across the service line and adopted as standard operating practice.o Promote a culture of continuous improvement and share this knowledge across the service line to improve efficiencies, increase patient care and drive down costs.o To be an integral part of the management team in providing support in complex tasks such as process redesign, mapping, changes in service and human resource issues and progress areas of work that need improving.
About us
Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
- The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
- Epsom and St Helier's University Hospitals NHS Trust
- Surrey Council County
Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Job description
Job responsibilities
Please refer to the attached job description and person specification for more details about the role.
Job description
Job responsibilities
Please refer to the attached job description and person specification for more details about the role.
Person Specification
Qualifications
Essential
- oDegree/Diploma or relevant experience
- oSpecialist knowledge of a range of management and operational areas acquired through training or equivalent experience
Desirable
- oManagement qualification
Experience
Essential
- oExperience in leadership/ management role
- oExperience of staff supervision, management of absence and performance management
- oAble to deal with complaints and service level concerns to a high standard
- oAble to expertly allocate, check and audit work, identifying any training needs. Ability to devise and deliver training for admin staff as appropriate for role
- oUnderstanding of personal health and safety responsibilities
- oKnowledge and understanding of the working of the NHS and the wider healthcare system
- oKnowledge of Health Roster and responsibility for publishing, approving and finalising
Desirable
- oExperience of working in a constantly changing environment
- oAble to suggest changes to and implement policies and procedures and able to propose changes to policies and procedures
- oExperience of working in a multi-disciplinary team with multi-disciplinary staff
- oExtensive knowledge of admin/business policies, procedures and practices
- oKnowledge of Information Governance, Data Protection, and Safeguarding
Skills
Essential
- oAbility to communicate sensitive information with a range of staff, patients, internal and external organisations as required for role
- oEffective teamwork skills, able to acknowledge own limitations and work with others collaboratively to provide solutions for best outcomes
- oAdvanced Microsoft Office skills (using Word, Excel, PowerPoint, Outlook) and data systems as required for role
- oExcellent organisational skills with ability to organise self and others
- oBeing flexible and adaptable at work in order to meet competing priorities
- oAble to work with frequent interruptions and to manage an unpredictable workload requiring frequent long periods of concentration
Desirable
- oAbility to produce reports for a range of stakeholders and collaboration with the clinical and management team that analyse current service provision and gives recommendations
- oAbility to develop and implement business cases as required for role
Other
Essential
- oAbility to travel for meetings across a range of sites within SDHC Community service area
- oFor posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK
Person Specification
Qualifications
Essential
- oDegree/Diploma or relevant experience
- oSpecialist knowledge of a range of management and operational areas acquired through training or equivalent experience
Desirable
- oManagement qualification
Experience
Essential
- oExperience in leadership/ management role
- oExperience of staff supervision, management of absence and performance management
- oAble to deal with complaints and service level concerns to a high standard
- oAble to expertly allocate, check and audit work, identifying any training needs. Ability to devise and deliver training for admin staff as appropriate for role
- oUnderstanding of personal health and safety responsibilities
- oKnowledge and understanding of the working of the NHS and the wider healthcare system
- oKnowledge of Health Roster and responsibility for publishing, approving and finalising
Desirable
- oExperience of working in a constantly changing environment
- oAble to suggest changes to and implement policies and procedures and able to propose changes to policies and procedures
- oExperience of working in a multi-disciplinary team with multi-disciplinary staff
- oExtensive knowledge of admin/business policies, procedures and practices
- oKnowledge of Information Governance, Data Protection, and Safeguarding
Skills
Essential
- oAbility to communicate sensitive information with a range of staff, patients, internal and external organisations as required for role
- oEffective teamwork skills, able to acknowledge own limitations and work with others collaboratively to provide solutions for best outcomes
- oAdvanced Microsoft Office skills (using Word, Excel, PowerPoint, Outlook) and data systems as required for role
- oExcellent organisational skills with ability to organise self and others
- oBeing flexible and adaptable at work in order to meet competing priorities
- oAble to work with frequent interruptions and to manage an unpredictable workload requiring frequent long periods of concentration
Desirable
- oAbility to produce reports for a range of stakeholders and collaboration with the clinical and management team that analyse current service provision and gives recommendations
- oAbility to develop and implement business cases as required for role
Other
Essential
- oAbility to travel for meetings across a range of sites within SDHC Community service area
- oFor posts where post holders are required to drive as part of their role they hold a valid full driving licence which enables them to drive in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
