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Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Co-Ordinator

The closing date is 20 November 2025

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Job summary

The Gynaecology Department is seeking a highly motivated individual to fill the Patient Pathway Coordinator role at St Helier Hospital.

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialist clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

343-7453607-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Job description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL or NVQ level 3 in Business Administration or Customer Care of equivalent.

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems
  • Experience of patient administration work in a healthcare setting
  • Experience of maintaining accurate records and databases and maintain safe filing system.

Desirable

  • A minimum of one year's experience working in a similar role in a hospital/health care setting.
  • Experience of completing national returns and/or database returns

Skills and knowledge

Essential

  • Experience dealing with customer complaints and customer care.
  • The ability to prioritise tasks effectively without direct supervision.
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of NHS service provision including the RTT pathway of care
  • Understanding of medical terminology
Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL or NVQ level 3 in Business Administration or Customer Care of equivalent.

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems
  • Experience of patient administration work in a healthcare setting
  • Experience of maintaining accurate records and databases and maintain safe filing system.

Desirable

  • A minimum of one year's experience working in a similar role in a hospital/health care setting.
  • Experience of completing national returns and/or database returns

Skills and knowledge

Essential

  • Experience dealing with customer complaints and customer care.
  • The ability to prioritise tasks effectively without direct supervision.
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of NHS service provision including the RTT pathway of care
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager

Michelle Francis

michelle.francis1@nhs.net

02082964595

Details

Date posted

06 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

343-7453607-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Supporting documents

Privacy notice

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