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Epsom and St Helier University Hospitals NHS Trust

Assistant Service Manager - General Surgery

The closing date is 21 October 2025

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Job summary

Assistant Service Manager Band 6 General Surgery

This is an exciting opportunity for an enthusiastic, hard-working candidate to work closely with the General Surgery Service Manager within the Surgery Division covering a secondment for 12 months.

Main duties of the job

You will be responsible for ensuring the efficient and effective delivery of patient care. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (clinical, operational and financial) are met.

The post holder will manage the Patient Pathway Coordinators and Assistants. The post holder will work closely with the Clinical and Nursing Leads to ensure a high standard of patient care is delivered within the Directorate.

This post includes cross site working with the expectation that the hours will be worked flexibly over 5 days to support the POD teams from the hours of 08.00 - 17.00

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,485 to £52,521 a year Pa incl HCAS Outer pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

343-7470056-FM-SC-VCG

Job locations

Trustwide

St Helier Hospital

Sutton

SM5 1AA


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Knowledge

Essential

  • An understanding of supervisory responsibilities
  • Must be computer literate and champion the use of IT
  • Excellent standard of use with Microsoft Office (particularly Excel, Word & PowerPoint)
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity knowledge

Skills

Essential

  • Excellent communication skills both written and oral
  • Analytical skills
  • Using resources effectively and efficiently
  • Achieving results while maintaining service user focus and personal integrity at all times
  • The ability to prioritise tasks effectively

Desirable

  • Ability to facilitate change
  • Ability to plan/implement effective projects and work streams

Experience

Essential

  • Experience of supervising staff including the use of HR policies and procedures
  • Experience of patient administration work in a healthcare setting
  • Management and knowledge of Referral to Treatment standard

Desirable

  • Knowledge of project management
  • Involvement in budget management

Qualifications

Essential

  • Management qualification or equivalent knowledge
  • Evidence of continuing professional development
Person Specification

Knowledge

Essential

  • An understanding of supervisory responsibilities
  • Must be computer literate and champion the use of IT
  • Excellent standard of use with Microsoft Office (particularly Excel, Word & PowerPoint)
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity knowledge

Skills

Essential

  • Excellent communication skills both written and oral
  • Analytical skills
  • Using resources effectively and efficiently
  • Achieving results while maintaining service user focus and personal integrity at all times
  • The ability to prioritise tasks effectively

Desirable

  • Ability to facilitate change
  • Ability to plan/implement effective projects and work streams

Experience

Essential

  • Experience of supervising staff including the use of HR policies and procedures
  • Experience of patient administration work in a healthcare setting
  • Management and knowledge of Referral to Treatment standard

Desirable

  • Knowledge of project management
  • Involvement in budget management

Qualifications

Essential

  • Management qualification or equivalent knowledge
  • Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Trustwide

St Helier Hospital

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Trustwide

St Helier Hospital

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager - General Surgery

Rochelle Mcdonald

rochelle.mcdonald1@nhs.net

07785446150

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,485 to £52,521 a year Pa incl HCAS Outer pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

343-7470056-FM-SC-VCG

Job locations

Trustwide

St Helier Hospital

Sutton

SM5 1AA


Supporting documents

Privacy notice

Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)