Operational Manager - Surrey Downs H&C

Job description

Job responsibilities

Operational Delivery

1. Working with the clinical leads, taking responsibility and accountability for the delivery of an outstanding service to patients, carers and staff; including the management of clinical governance, healthcare standards and
2. Ensuring sufficient staffing resources are available on a daily basis to deliver the daily levels of patient activity.
3. Working with the clinical leads, ensuring that policies are designed, with the views of staff in mind; and that policies and standards are communicated, implemented and regularly audited for compliance
4. Working with the clinical leads, maximising clinical, operational and performance in line with the organisational Key Performance Indicators with actions in place to address
5. Hold overall responsibility for the pay and non-pay financial budget of the PCN Community Hub and community hospital to optimise resource management and ensure that the PCN and broader Surrey Downs Health and Care Partnership operate within agreed annual Identify areas for cost improvement and financial recovery plans for the community hospitals if appropriate.
6. To be aware of the current strategic direction and commissioning intentions and identify new business opportunities and proposed changes whilst working within current specifications.
7. Identify risk and implement mitigation actions, and report significant risks and proposed actions through the ESTH Trust governance with onward escalation to the Partnership Board as appropriate ensuring a local risk register is maintained.
8. Minimising boundaries between services, both within and outside the PCN Community Hub to maximise the impact of integrated care
9. Stakeholder liaison, communication and involvement including, the CCG, local GP practices, local acute trusts, adult social care and voluntary sector organisations. Visible leadership and management of the community staff within the PCN Community Hub and associated Community Hospital including recruitment and workforce development, appraisal, CPD and performance including working closely with professional leads. Manage day to day capacity and operational planning (including rota management) on behalf of the PCN and
10. Ensure that the PCN and Community Hospital complies with all the relevant policies and procedures that relate to Epsom and St Helier University Trust.
11. Provide the Partnership Board with timely reports through an agreed Dashboard to provide assurance as to the performance of the PCN Community Hub and Community Hospital including identification of mitigating actions through monthly Assurance meetings.
12. Create effective working relationships with each of the Partners to achieve effective use of resources or enhanced quality and productivity, as appropriate.
13. Linking to external providers of in reach/outreach services to prevent avoidable admissions to acute care and identify patient pathways for safe and timely discharge.

Quality, Corporate and Clinical Governance

1. Ensure that national quality and environmental standards are
2. Ensure CQC standards are achieved and evidence to support this is complete and up to date and is monitored on an ongoing basis.
3. Ensure high standards of cleanliness and infection
4. Maintain and develop strong systems for clinical and corporate
5. Ensure that all services are focused on the needs of patients and clients.
6. Ensure all staff have objectives and personal development plans. Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve.
7. Promote the implementation of key HR initiatives/targets and HR policies/practices.
8. Actively promote and encourage training, development and educational opportunities for staff and ensure the development of an annual training plan
9. Ensure appropriate communication and staff involvement structures are in place for all Surrey Downs Health and Care
10. Ensure the implementation of Surrey Downs Health and Cares Clinical Governance, Health and Safety and Risk Management policies and plans, and monitor compliance and implementation within Surrey Downs Health and Care
11. Ensure that Surrey Downs Health and Care uses national assessment, controls assurance, CNST, RPST and Standards for Better Health to improve practice and patient
12. Oversee the management and response to any complaints and present a summary report through the Assurance meetings

Development and transformation of services

1. Develop Surrey Downs Health and Care Partnership organisational culture and demonstrate agreed vision, values and
2. Build processes with people as partners in the co-design and co-production of services leading to empowerment of people and involvement in decision making.
3. To provide leadership, challenge the status quo and work collaboratively with professional colleagues, promoting service development through the implementation of continuous quality improvement initiatives.
4. Work collaboratively with health and social care partners to achieve optimal care for people as close to their home as
5. Participate in the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits
6. Embed service improvement methodology and a culture of continuous improvement.
7. In collaboration with the Clinical Leads, oversee the recruitment, training and development and retention of the PCN Community Hub and Community Hospital community
8. Develop an annual capacity plan, activity profile and operational plan which achieves the quality and access targets agreed for Surrey Downs Health and Care

Working across the Surrey Downs Health and Care Partnership

1. Develop formal working links with other Operational Managers across the Partnership to ensure the smooth running of operational delivery across Surrey Downs, including agreements to manage short and longer-term gaps in capacity
2. Participate in the Partnership matrix management arrangements to support the Director of Community Services in relation to the overall achievement of benefits and outcomes and lead identified cross-alliance programmes as agreed
3. Hold lead responsibility for ensuring the provision of high-quality and localised support from corporate services including HR, Finance, IT, Contracts and Analytics and
4. Maintain personal and professional development and registration to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and
5. Undertake any other duties that may be required following discussion and agreement with the Chair of the Partnership Board
6. In all activities undertaken, adhere to the Code of Conduct for NHS Managers (Oct 2002) and relevant healthcare professional
7. To participate in on call arrangements

Person Specification

Qualifications

Essential

• Highly developed specialist knowledge underpinned by theory and experience acquired through training and experience to Masters' or equivalent level
• Recognised management qualification or equivalent management experience and training

Skills

Essential

• oExcellent written communication skills
• oAbility to collaborate at different levels within the organisation and external partners
• oAbility to manage complex relationships within the local system and find win-win solutions on challenging issues.

Experience

Essential

• oDemonstrable experience of managing teams
• oHigh level knowledge and experience of Safeguarding
• oExperience of identifying and managing risk, and planning appropriate interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Surrey Downs Health and Care

Molesey Community Hospital.

Molesey

KT8 2LU

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)