Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Coordinator - Care of the Elderly

The closing date is 01 October 2025

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Job summary

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Main duties of the job

We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.

Reporting to the Service Manager for Care of the Elderly, you will work closely with the Care of the Elderly Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Care of the Elderly Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7328713-FM-SC-R-VCG

Job locations

St Helier Hospital

Wrythe Lane

London

SM5 1AA


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Understanding of principles of equality and diversity

Desirable

  • Knowledge of Cardiology Service
  • Understanding of medical terminology
  • Knowledge of healthcare administrative systems and processes

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL
  • NVQ or working towards NVQ or equivalent
  • A-Level English

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems

Desirable

  • Experience working with DictateIT3, iPM, iCM, iFIT
  • Experience working in a similar patient administration role in a hospital/health care setting

Skills

Essential

  • Knowledge & awareness of diversity and human rights as appropriate to your role
  • Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
  • Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
  • Ability to provide a customer focused service
  • Knowledge of dealing with customer complaints and experience of customer care.
  • The ability to prioritise tasks effectively without direct supervision
  • Good attention to detail
Person Specification

Knowledge

Essential

  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Understanding of principles of equality and diversity

Desirable

  • Knowledge of Cardiology Service
  • Understanding of medical terminology
  • Knowledge of healthcare administrative systems and processes

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL
  • NVQ or working towards NVQ or equivalent
  • A-Level English

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems

Desirable

  • Experience working with DictateIT3, iPM, iCM, iFIT
  • Experience working in a similar patient administration role in a hospital/health care setting

Skills

Essential

  • Knowledge & awareness of diversity and human rights as appropriate to your role
  • Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
  • Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
  • Ability to provide a customer focused service
  • Knowledge of dealing with customer complaints and experience of customer care.
  • The ability to prioritise tasks effectively without direct supervision
  • Good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

London

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

London

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Debora Middleton

debora.middleton@nhs.net

07827992800

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7328713-FM-SC-R-VCG

Job locations

St Helier Hospital

Wrythe Lane

London

SM5 1AA


Supporting documents

Privacy notice

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