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Epsom and St Helier University Hospitals NHS Trust

PPA - Patient Pathway Administrator

The closing date is 25 September 2025

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Job summary

Patient Pathway Administrator Band 3

A part-time substantive vacancy has arisen for a Patient Pathway Administrator (PPA) within the Antenatal department at St Helier Hospital.

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-6858445-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL or equivalent.
  • NVQ level 3 in Business Administration or Customer Care or equivalent.

Experience

Essential

  • Knowledge of a full range of IT/Patient administration systems
  • Experience of customer care

Desirable

  • Knowledge of patient administration work in a healthcare setting

Skills

Essential

  • The ability to prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of confidentiality and data protection principles
  • Demonstrates interpersonal, verbal and written communication skills

Desirable

  • Evidence of ability to prioritise workload with some direction
  • Able to identify when to seek advice and escalate complaints/problems
Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL or equivalent.
  • NVQ level 3 in Business Administration or Customer Care or equivalent.

Experience

Essential

  • Knowledge of a full range of IT/Patient administration systems
  • Experience of customer care

Desirable

  • Knowledge of patient administration work in a healthcare setting

Skills

Essential

  • The ability to prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of confidentiality and data protection principles
  • Demonstrates interpersonal, verbal and written communication skills

Desirable

  • Evidence of ability to prioritise workload with some direction
  • Able to identify when to seek advice and escalate complaints/problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Co-Ordinator

Tegan Meise

t.meise@nhs.net

07920708914

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-6858445-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Supporting documents

Privacy notice

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