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Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Administrator - Cardiology

The closing date is 25 September 2025

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Job summary

This is an exciting opportunity jointhe clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations both face to face and via the telephone.

Main duties of the job

Typing/Letter Administration

To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.

AdministrationMaintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto ICM / IPM, answer phones to support with patient enquiries and send relevant documentation to GPs, patients and external organisations in order to progress patient care.

About us

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Our hospitals are exciting places to work, and to volunteer, with a range of opportunitiesacross a wide range of clinical fields, as well as support and administrative roles.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees somefantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7119925-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Job description

Job responsibilities

For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification

Job description

Job responsibilities

For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification

Person Specification

Education & Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above

Desirable

  • NVQ level 2 or equivalent practical experience

Experience

Essential

  • Previous experience in an administrative role
  • Experience in customer care
  • Experience of working with senior staff and managing confidential issues and matters

Desirable

  • Previous experience in a medical / healthcare setting
  • Previous experience of working in the NHS
  • Previous experience of working with Dictate IT

Skills & Knowledge

Essential

  • Demonstrates commitment to a professional and high level service and a professional attitude to own work
  • Able to act with minimal guidance to set targets and standards for self within the parameters of the role
  • Good written / verbal skills
  • Good organisation
  • Excellent telephone manner
  • Good level of IT skills including Microsoft Word, Outlook and Excel
  • Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
  • Able to apply creative solutions to problems

Desirable

  • Knowledge of medical terminology
  • An understanding of the A&E Quality Indicators
  • Working Knowledge of iPM and iCM
Person Specification

Education & Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above

Desirable

  • NVQ level 2 or equivalent practical experience

Experience

Essential

  • Previous experience in an administrative role
  • Experience in customer care
  • Experience of working with senior staff and managing confidential issues and matters

Desirable

  • Previous experience in a medical / healthcare setting
  • Previous experience of working in the NHS
  • Previous experience of working with Dictate IT

Skills & Knowledge

Essential

  • Demonstrates commitment to a professional and high level service and a professional attitude to own work
  • Able to act with minimal guidance to set targets and standards for self within the parameters of the role
  • Good written / verbal skills
  • Good organisation
  • Excellent telephone manner
  • Good level of IT skills including Microsoft Word, Outlook and Excel
  • Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
  • Able to apply creative solutions to problems

Desirable

  • Knowledge of medical terminology
  • An understanding of the A&E Quality Indicators
  • Working Knowledge of iPM and iCM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager - Cardiology

Hayley Earle

hayley.earle@nhs.net

02082962653

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7119925-FM-SC-VCG

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA


Supporting documents

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