Patient Pathway Co-ordinator- General Surgery

Job summary

An exciting opportunity has arisen within the General Surgery department for a part time (30 hours per week) Patient Pathway Coordinator to join our friendly administrative team at Epsom Hospital.

You will provide professional administrative support to the General Surgery department being the point of contact for our patients. You will also be required to liaise with the clinical team on a daily basis to ensure a seamless patient experience.

Main duties of the job

Patient Pathway Coordinator General Surgery

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources.

The post holder will ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, knowledgeable point of contact.

The Post holder will be working to organise appointments/surgery dates for patients referred to the service. Excellent communication skills are required to deal with multi-disciplinary teams. It is expected the post holder will contribute to improving patient experience.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.