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Epsom and St Helier University Hospitals NHS Trust

Outpatients Clinic Co-ordinator

The closing date is 03 September 2025

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Job summary

We are looking for enthusiastic individuals to join our team in the Outpatients Department as Clinic Co-ordinators.The post holders will be part of a team that greets patients as they arrive in the Outpatient area for outpatient appointments across the Trust. They will deal with patients/relatives enquiries regarding appointments and book follow up appointments before they leave the hospital.

Main duties of the job

To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner. He/she will offer a choice of dates and times for appointments. They will also offer a service to patients having telephone or video conference appointments and ensure they are able to access the systems and are able to speak to the clinicians in a timely manner. They will also direct patients attending in person to other departments for diagnostic tests. They will ensure all admin processes are followed and all data entry is completed on a daily basis. They will liaise with clinicians and nurses in clinic on a regular basis and resolve any issues as they arise.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

343-7241272-FM-SC-R-VCG

Job locations

St Helier Hospital & Epsom General Hospital

Wrythe Lane

Carshalton

SM5 1AA


Job description

Job responsibilities

To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner.

To answer telephones in accordance with departmental standards, ensuring that all telephones are answered and that all enquiries are dealt with in an efficient and courteous manner, to record any messages clearly and accurately and deliver them promptly.

The post holder will be responsible for organising a number of outpatient clinics. This will include Video and Telephone Clinics managed on the St Helier site for the entire Trust.

The role of Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trusts values at all times.

Job description

Job responsibilities

To provide an efficient, effective and positive reception service; to greet and welcome patients, visitors, members of the public and staff in a friendly, professional and courteous manner.

To answer telephones in accordance with departmental standards, ensuring that all telephones are answered and that all enquiries are dealt with in an efficient and courteous manner, to record any messages clearly and accurately and deliver them promptly.

The post holder will be responsible for organising a number of outpatient clinics. This will include Video and Telephone Clinics managed on the St Helier site for the entire Trust.

The role of Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trusts values at all times.

Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

  • Business and Administration Level 3 NVQ
  • Customer Service Training

Experience

Essential

  • Clerical / administrative experience
  • Experience of dealing with the public, both on the telephone and in person
  • Computer literate, with experience of using a keyboard

Desirable

  • Experience of using a Patient Administration

Knowledge and Skills

Essential

  • Excellent communication skills
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Confidence to handle difficult conversations
  • Good IT skills including Microsoft packages

Desirable

  • Knowledge of PAS and NHS in general
  • Working knowledge of outpatient policies and procedures
Person Specification

Qualifications and Training

Essential

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

  • Business and Administration Level 3 NVQ
  • Customer Service Training

Experience

Essential

  • Clerical / administrative experience
  • Experience of dealing with the public, both on the telephone and in person
  • Computer literate, with experience of using a keyboard

Desirable

  • Experience of using a Patient Administration

Knowledge and Skills

Essential

  • Excellent communication skills
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Confidence to handle difficult conversations
  • Good IT skills including Microsoft packages

Desirable

  • Knowledge of PAS and NHS in general
  • Working knowledge of outpatient policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital & Epsom General Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital & Epsom General Hospital

Wrythe Lane

Carshalton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

OPD Operational Manager

Jackie Mahoney

jackie.mahoney@nhs.net

02082964554

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa incl HCAS Outer pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

343-7241272-FM-SC-R-VCG

Job locations

St Helier Hospital & Epsom General Hospital

Wrythe Lane

Carshalton

SM5 1AA


Supporting documents

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