Outpatients Booking Assistant
The closing date is 03 September 2025
Job summary
We are looking for an enthusiastic individual to join our team in the Outpatients Booking CentreThe post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.
Main duties of the job
The post holder will make appointments and deal with questions primarily via telephone, but also email and online.
When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Details
Date posted
20 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year pa incl HCAS Outer pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
343-7058247-FM-SC-R-VCG
Job locations
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Employer details
Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
St Helier Hospital
Wrythe Lane
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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