Go back
Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Assistant

The closing date is 03 June 2025

Apply for this job

Job summary

Patient Pathway Assistant - 20 hours per week

We have an exciting opportunity for a band 3 Patient Pathway Assistant to join our Pain team.

The role will comprise of making appointments ,answering the phones and admin support for the COPE ( Centre of Pain Education team ) .

The postholder will assist the provision of the highest quality patient care through dedicated administrative clerical support t medical and nursing staff

The posthoder will need to ensure they are customer focused and a knowledgeable point of contact

Main duties of the job

Knowledge and use of iClip Pro and hospital systems are essential for this role

You will be making appointments and seeing patients through their pathway and treatment plans and updating iClip Pro in a timely manner along with general office duties.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

343-7156917-FM-SC

Job locations

Sutton Hospital, Malvern Centre

Wrythe Lane Carshalton

Sutton

SM5 1AA


Job description

Job responsibilities

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job description

Job responsibilities

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Values and Behaviours

Essential

  • Put patients first by being helpful and caring
  • Always taking opportunities to improve, encouraging excellence
  • Work as one team - communicate, collaborate and share
  • Respect each other by being polite, pleasant and listening

Qualifications

Essential

  • Good general ECDL or Application & education with GCSE or equivalent in English at grade C or above

Desirable

  • ECDL equivalent
  • NVQ level 3 in Business Administration or Customer Care or equivalent

Experience

Essential

  • NHS Experience
  • Knowledge of a full range of IT/Patient administration systems
  • Knowledge of patient administration work in a healthcare setting
  • Experience of customer care

Knowledge & Skills

Essential

  • The ability to PAS. interview prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity
Person Specification

Values and Behaviours

Essential

  • Put patients first by being helpful and caring
  • Always taking opportunities to improve, encouraging excellence
  • Work as one team - communicate, collaborate and share
  • Respect each other by being polite, pleasant and listening

Qualifications

Essential

  • Good general ECDL or Application & education with GCSE or equivalent in English at grade C or above

Desirable

  • ECDL equivalent
  • NVQ level 3 in Business Administration or Customer Care or equivalent

Experience

Essential

  • NHS Experience
  • Knowledge of a full range of IT/Patient administration systems
  • Knowledge of patient administration work in a healthcare setting
  • Experience of customer care

Knowledge & Skills

Essential

  • The ability to PAS. interview prioritise tasks effectively with some direction
  • Computer literate, with experience of using a keyboard
  • Knowledge of databases, spreadsheets e.g. Excel or similar applications
  • Knowledge of confidentiality and data protection principles
  • Knowledge of health and safety
  • Equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Sutton Hospital, Malvern Centre

Wrythe Lane Carshalton

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Sutton Hospital, Malvern Centre

Wrythe Lane Carshalton

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Planned Care Manager

Melanie Sawyer

melaniesawyer@nhs.net

02082962102

Details

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,176 to £30,225 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

343-7156917-FM-SC

Job locations

Sutton Hospital, Malvern Centre

Wrythe Lane Carshalton

Sutton

SM5 1AA


Supporting documents

Privacy notice

Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)