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Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Officer

The closing date is 26 May 2025

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Job summary

The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator. This role is based at St Helier Hospital in the administration pod at St Helier Hospital.

This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.

Main duties of the job

To work as part of a team assisting the Patient Pathway Coordinators/Assistants and doing administrative duties including scanning of documents/application for funding for particular procedures.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£28,720 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7135993-FM-SC

Job locations

St Helier Hospital

Wrythe Lane

Sutton

SM5 1AA


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Qualifications and Training

Essential

  • Good standard general education with GCSE or equivalent, in English at Grade C or above

Desirable

  • NVQ level 2 or working towards NVQ or equivalent

Experience

Essential

  • Experience of administration work
  • Working in a customer/patient focused environment

Desirable

  • Experience of working within the NHS or Public Sector

Values

Essential

  • Put the patient first by being helpful, caring, respectful and patient
  • Team Player and flexible, responsive approach to work
  • Attention to detail
  • Ability to escalate issues as appropriate

Knowledge and Skills

Essential

  • Computer literate, with knowledge of databases and spreadsheets
  • Excellent communication skills, both written and verbal

Desirable

  • Knowledge of healthcare administration systems and processes
  • Knowledge of confidentiality and information governance principles
Person Specification

Qualifications and Training

Essential

  • Good standard general education with GCSE or equivalent, in English at Grade C or above

Desirable

  • NVQ level 2 or working towards NVQ or equivalent

Experience

Essential

  • Experience of administration work
  • Working in a customer/patient focused environment

Desirable

  • Experience of working within the NHS or Public Sector

Values

Essential

  • Put the patient first by being helpful, caring, respectful and patient
  • Team Player and flexible, responsive approach to work
  • Attention to detail
  • Ability to escalate issues as appropriate

Knowledge and Skills

Essential

  • Computer literate, with knowledge of databases and spreadsheets
  • Excellent communication skills, both written and verbal

Desirable

  • Knowledge of healthcare administration systems and processes
  • Knowledge of confidentiality and information governance principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Sutton

SM5 1AA


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Service Manager Ophthalmology

Helen Carpenter

helen.carpenter1@nhs.net

07407115089

Details

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£28,720 a year pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7135993-FM-SC

Job locations

St Helier Hospital

Wrythe Lane

Sutton

SM5 1AA


Supporting documents

Privacy notice

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