Patient Services Administrator Single Point of Referral

Job summary

Work within the Administration Centre and administer an efficient and cost effectiveadministrative service across the community services.Provide a patient focused service by responding to all queries from patients, referrers and staff ina timely and professional manner.Manage patient appointments for patients.Work within the community to cover clinic, when required.Work with telephonic equipment and software used to support the Administration Centre

Main duties of the job

Responsible for taking receipt of patient referrals and inputting appropriate informationinto the electronic patient record

Responsible for allocating patient referrals appropriately within services

Responsible for appointment management on electronic patient record systemResponsible for providing accurate written confirmation of appointments to patients

To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.