Safeguarding Patient Pathway Coordinator

Job summary

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support within the Paediatric Safeguarding team based at St Helier Hospital with a drive towards continuous improvement.

Based within this specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that every effort is made to meet statutory targets for children on a Safeguarding/Special Education Needs pathway.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact for parents/carers.

Main duties of the job

- The post holder will provide efficient and effective administrative support relevant to Child Protection, Looking after Children and the Special Educational Needs service. Tracking patient pathways on the database and production of activity reports.

- To be a point of contact within the department supporting requests from external agencies for medical advice on child protection, looked after children and special educational needs matters and to action the outcome according to protocol.

- To support the collection and collation of statistical information and to provide information for management purposes as requested.

- To support incoming correspondence from external agencies relating to child protection, looked after children and special educational needs. This will include retrieving medical records and arranging doctor support where appropriate

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.