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ED Receptionist / Administrator

Epsom and St Helier University Hospitals NHS Trust

Information:

This job is now closed

Job summary

Emergency Department Receptionist/Administrator(Band 3)

Are you looking for a new challenge?

We are currently seeking flexible, enthusiastic part-time staff to join our friendly team. We are seeking people who are looking for a minimum of 15 hours per week. The successful applicant will be expected to cover a variety of shifts over a 24-hour, 7 days a week, 365 days a year period.

The shift times are currently - 07:30 to 17:00, 08:00 to 18:00, 08:00 to 16:00, 16:00 to 00:00, 17:00 to 22:00, 18:00 to 23:00, 22:00 to 06:00 and 23:00 to 07:30.

The current vacancies are mainly for evenings, nights and weekends

Weekends, nights and bank holidays are part of our 24-hour rota within our busy Emergency Department and Urgent Treatment Centre at Epsom Hospital.

This is an exciting opportunity to support front-line care in our local community.

Interview Date: TBC

Main duties of the job

Main responsibilities include:

  • Booking in Patients
  • Answering telephone queries
  • Discharging patients
  • Booking Fracture clinic appointments, scanning, dealing with queries from relatives and patients
  • Reception duties

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Date posted

01 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year Pro-rata pa inc HCAS (Outer)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

343-5770589-FM-AM-A-Y

Job locations

Epsom ED

Dorking Road

Epsom

KT18 7EG


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Person Specification

Education & Qualifications

Essential

  • GCSE or equivalent in English Grade C or above

Desirable

  • NVQ level 2 Buisness Admin or Customer Care
  • ECDL

Experience

Essential

  • Experience in reception/customer care duties
  • Experience of patient administration work in a healthcare setting

Desirable

  • Previous experience in a ED/ healthcare setting

Skills & Knowledge

Essential

  • Good interpersonal and customer care skills and dealing with difficult situations
  • Good written skills

Desirable

  • Knowledge of service provision including the pathway of care
  • Basic understanding of medical terminology
  • Working knowledge of iPM and iCM

Personal Attributes

Essential

  • Works well in a team and is willing to share responsibility
  • Able to work under pressure
Person Specification

Education & Qualifications

Essential

  • GCSE or equivalent in English Grade C or above

Desirable

  • NVQ level 2 Buisness Admin or Customer Care
  • ECDL

Experience

Essential

  • Experience in reception/customer care duties
  • Experience of patient administration work in a healthcare setting

Desirable

  • Previous experience in a ED/ healthcare setting

Skills & Knowledge

Essential

  • Good interpersonal and customer care skills and dealing with difficult situations
  • Good written skills

Desirable

  • Knowledge of service provision including the pathway of care
  • Basic understanding of medical terminology
  • Working knowledge of iPM and iCM

Personal Attributes

Essential

  • Works well in a team and is willing to share responsibility
  • Able to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom ED

Dorking Road

Epsom

KT18 7EG


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom ED

Dorking Road

Epsom

KT18 7EG


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

For questions about the job, contact:

ED Deputy Admin Managers

Kelly Wales / Sarah Lovelock

kelly.wales@nhs.net

01372735222

Date posted

01 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year Pro-rata pa inc HCAS (Outer)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

343-5770589-FM-AM-A-Y

Job locations

Epsom ED

Dorking Road

Epsom

KT18 7EG


Supporting documents

Privacy notice

Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)