Epsom and St Helier University Hospitals NHS Trust

Patient Pathway Coordinator

Information:

This job is now closed

Job summary

Patient Pathway Coordinator (PPC) Antenatal The antenatal department is seeking a highly motivated individual to fill a Secondment PPC role at Epsom General Hospital. This is an opportunity to gain a full understanding of the maternity pathway from referral into the Trust through their journey. You will work with your administrative teams supporting the consultants and their clinical teams. Reporting to the Service Coordinator, the PPC will undertake a wide range of patient focused tasks working with colleagues such as Consultants, Junior Doctors, Managers and also with patients and their carers/relatives. This role is central to the successful delivery of the patient pathway, and full training will be provided.

Main duties of the job

The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.

Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Details

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year Per Annum

Contract

Secondment

Working pattern

Full-time

Reference number

343-5649815-FM-AM-A-Z

Job locations

Epsom General Hospital

Dorking Road

Epsom,

KT18 7EG


Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements.

Please ensure your application refers to the job description and person specification.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements.

Please ensure your application refers to the job description and person specification.

Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL
  • NVQ level 3 in Business Administration or Customer Care of equivalent.

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems
  • Experience of patient administration work in a healthcare setting

Desirable

  • A minimum of one year's experience working in a similar role in a hospital/health care setting.

Skills

Essential

  • Experience dealing with customer complaints and customer care.
  • The ability to prioritise tasks effectively without direct supervision.

Knowledge

Essential

  • Computer literate, with experience of using a keyboard.
  • Knowledge of NHS service provision including the pathway of care
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles

Personal Attributes

Essential

  • Demonstrates excellent interpersonal, verbal and written communication skills.
  • Evidence of ability to prioritise workload and work without direct supervision.
  • Proactive, takes own initiative
  • Willing to take ownership and accountability
  • Team player with collegial working style and willingness to share responsibility
  • Flexible, responsive approach to work.
  • Committed to a "Patient/Client First" philosophy.
  • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
  • Confident to work assertively with multi-disciplinary team.
Person Specification

Qualifications

Essential

  • Good general education with GCSE or equivalent in English at grade C or above.

Desirable

  • ECDL
  • NVQ level 3 in Business Administration or Customer Care of equivalent.

Experience

Essential

  • Experience of using a full range of IT/Patient administration systems
  • Experience of patient administration work in a healthcare setting

Desirable

  • A minimum of one year's experience working in a similar role in a hospital/health care setting.

Skills

Essential

  • Experience dealing with customer complaints and customer care.
  • The ability to prioritise tasks effectively without direct supervision.

Knowledge

Essential

  • Computer literate, with experience of using a keyboard.
  • Knowledge of NHS service provision including the pathway of care
  • Knowledge of healthcare administrative systems and processes
  • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  • Knowledge of confidentiality and data protection principles

Personal Attributes

Essential

  • Demonstrates excellent interpersonal, verbal and written communication skills.
  • Evidence of ability to prioritise workload and work without direct supervision.
  • Proactive, takes own initiative
  • Willing to take ownership and accountability
  • Team player with collegial working style and willingness to share responsibility
  • Flexible, responsive approach to work.
  • Committed to a "Patient/Client First" philosophy.
  • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
  • Confident to work assertively with multi-disciplinary team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom General Hospital

Dorking Road

Epsom,

KT18 7EG


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom General Hospital

Dorking Road

Epsom,

KT18 7EG


Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Coordinator

Tegan Meise

t.meise@nhs.net

07920708914

Details

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year Per Annum

Contract

Secondment

Working pattern

Full-time

Reference number

343-5649815-FM-AM-A-Z

Job locations

Epsom General Hospital

Dorking Road

Epsom,

KT18 7EG


Supporting documents

Privacy notice

Epsom and St Helier University Hospitals NHS Trust's privacy notice (opens in a new tab)