Job summary
There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Our hospitals are exciting places to work and to volunteer, with a range of opportunitiesacross a wide range of clinical fields, as well as support and administrative roles.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees somefantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
Main duties of the job
This is an exciting opportunity to join the Cardiology team at Epsom & St Helier Hospitals on a fixed term contract.
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work, with a specific focus on helping support developments across our Heart Failure service.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
The successful candidate will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact.
About us
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Job description
Job responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person Specification
Qualifications and Further Training
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ or working towards NVQ or equivalent.
- A Level in English
Experience
Essential
- Experience of using a full range of IT systems and software
Desirable
- Experience working in a similar role in a hospital/health care setting.
- Experience working with DictateIT, iPM, ICM, iFIT, Mckesson
- Experience of patient administration work in a healthcare setting
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
- Knowledge of NHS service provision including national waiting time standards
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of Equality and diversity
Desirable
- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care.
- The ability to prioritise tasks effectively without direct supervision.
Other Requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Proactive, takes own initiative and solution oriented
- Willing to take ownership and accountability
Desirable
- Curious and questioning nature
Person Specification
Qualifications and Further Training
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ or working towards NVQ or equivalent.
- A Level in English
Experience
Essential
- Experience of using a full range of IT systems and software
Desirable
- Experience working in a similar role in a hospital/health care setting.
- Experience working with DictateIT, iPM, ICM, iFIT, Mckesson
- Experience of patient administration work in a healthcare setting
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
- Knowledge of NHS service provision including national waiting time standards
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of Equality and diversity
Desirable
- Knowledge of Cardiology Service
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Skills
Essential
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Be able to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care.
- The ability to prioritise tasks effectively without direct supervision.
Other Requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Proactive, takes own initiative and solution oriented
- Willing to take ownership and accountability
Desirable
- Curious and questioning nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
