Data Improvement and Transformation Lead

Job description

Job responsibilities

Strategy/Transformation

To develop and deliver plans to improve compliance in staging and personalised care COSD data items across the Trust and by speciality, as required. This can incorporate a wide range of activities including; digital developments to Cancer Information Management systems, improving collection processes and/or training of clinical/operational staff.

Build strong relationships with senior internal stakeholders such as clinical and general management leaders through effective communication and service delivery to deliver data collection requirements.

Provide information on current compliance, areas of focus and new processes in a form in which it can be understood and acted upon by operational and clinical leads.

Present progress of plans to meet the data requirements back to RMP, senior Trust stakeholders and wider Trust staff at regular intervals.

The post holder will:

Along with the Cancer Management Team, responsible for delivery of all cancer waiting times standards and targets e.g. 14 day, 28 FDS, 62 Days (GP, Consultant upgrade & cancer screening), 31 day first, subsequent & rare cancers.

Analyse 28 day FDS breaches and speciality focused deep dives to define bottle necks, propose and implement mitigations through service redesign.

Maintaining high Data quality in reporting all national cancer targets & audits

Responsible for reviewing and implementation of best practice pathways for all cancer tumour sites.

Responsible for developing and maintain cancer training programme for newly implemented pathways

Provide input into the Cancer operational policy.

Provide flexible, targeted delivery support to Clinical Leads and Service Managers to help them deliver the necessary service transformation through sustainable change.

Guide the translation of improvement priorities in to tangible project objectives, outputs and outcomes in order that the required impact is achieved.

Support the development of policies and specialist guidance and training to underpin the delivery of complex projects within a programme framework.

Act as a lead facilitator in discussions between Divisions regarding implementation of new processes, managing any conflicts as the programme lead.

Lead appropriate teams in the use of improvement tools and techniques including:

Applying Statistical Process Controls to diagnose inefficiencies and measure effectiveness of change

The post holder will ensure that evaluation metrics are considered and defined from the outset of projects and co-opt the relevant function (e.g. patient engagement or business intelligence/data) to enable capture of qualitative and quantitative analysis.

Oversee the analysis of performance in relation to defined outcomes, and respond appropriately to under-performance issues.

Identify and document benefits that will be realised during and after change implementation, and measure these in order to provide an assessment of success, as well as to understand any required modifications.

Ensure the monitoring of performance against plans, taking action as necessary to ensure plans are proceeding to schedule and appropriately reporting any situation which presents potential risk to progress to achieve required outcomes.

The role will support the collation, validation and approval of key project documents including Project Initiation, Project Plans, Highlight Reports and any associated Terms of Reference or MOUs (memorandum of understanding). The post holder will promote strict version control processes and filing standards.

The post holder will support clinical and operational teams in the completion of Equality and Quality Impact Assessments for relevant pieces of work. This will include ensuring that a consistent approach and standard template is used to capture the assessment; and that review is coordinated through the appropriate internal governance channels.

The role will support the assessment, management and mitigation of risks and issues across the programme of work, and be responsible for prompt escalation to the senior Cancer Management Team in the event that programme resilience and effectiveness may be compromised.

The Programme Lead will help to inform cancer related budgetary decisions specifically the allocation of resource across pathway priorities and at times of operational planning. This will include monthly review of spend. Additionally the post holder will support any procurement processes related to the portfolio of projects.

Support the development of business cases that demonstrate need, relevant options and value for money.

Support clinical and operational teams to access and optimise central RMP funding opportunities that enable transformation across cancer pathways, ensuring all submitted proposals have been correctly aligned to the funding process.

Support the productions of MOUs aligned to agreed funding and assurance processes and that are relevant to programme deliverables.

Work with commissioners to ensure commissioner support at each key stage in the redesign process.

Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation.

Provide leadership within and across organisational boundaries.

Overview of Information Tasks/Knowledge

To gain & maintain full working knowledge of NHSE/ NHS digital information requirements and technical guidance (most notably CWT and COSD)

To gain & maintain full working knowledge of the Trust's information systems, ensuring at all times that any changes which may impact on specific analyses are incorporated.

To gain and maintain an in-depth knowledge of the Trusts data collection processes and understanding how these can be improved.

To develop a full working knowledge of in-house programming techniques needed for data extraction.

Identify root cause of delivery issues (e.g., system configuration, manual processes, patterns in workflows, repeat calls etc.).

To liaise with Trust information users to understand their role in increasing data completeness, and to evaluate and advise them on an appropriate analysis

To gain a full understanding of cancer pathways from referral to diagnosis, treatment and personalised care

To liaise regularly with the RM Partners Information Team and other RM Partners project managers as required

To attend regular meetings with RM Partners to update on progress against key objectives

To extract, manipulate, analyse, interpret and present information for all levels of Trust staff, using the most appropriate specialist methodology.

To support the submission of statutory returns to NHS England and other external bodies as required, ensuring that all deadlines are met.

To produce reports and communicate the results of analyses, ensuring that complex concepts are presented in a way that end-users can understand and help them improve data completeness

To maintain awareness at all times of the sensitivity of information in the context of the business of the Trust, and consider the appropriateness of supplying information, consulting upwards where appropriate.

Responsibility for management of ad-hoc RM Partners information and analytical requests. Ensuring good communication with RM Partners, agreement of requirements in sufficient detail, quality assuring the end-product. This will involve agreeing priorities and available resources with the wider Trust information and management team.

Work with users of information across the Trust to increase information-culture, to advise on collection, recording, and interpretation of information

Work to ensure accuracy of all information produced.

Work as a team member seeking advice where appropriate.

Advising senior staff of any information issues that arise.

Observing Trust and Departmental policies, objectives & sensitivities when responding to requests for information.

Seeking and encouraging feedback from users of information services in order to develop and implement continuous improvement plans.

Working closely with the GM for Cancer Services and all key senior managers in all Divisions to meet the Trusts key performance indicators for cancer, particularly the ones relating to best practice pathways.

Data Quality

To support management and operational staff with information and advice to resolve data quality issues.

To be actively involved in the specification and design of reports that measure data quality and highlight data quality issues, relating to the divisional clinical activity, including any bespoke information systems managed with the division

Proactively identify areas where data quality adversely impacts the Trusts data compliance and manual audits, and to liaise with the Data Quality team to ensure improvements. This may involve working with service managers and other Trust staff to resolve issues.

Communication

Supporting clinical and operational staff with business intelligence and analytics specifications that meet their business requirements.

To present the results of any analytical to non-information staff in clear and unambiguous ways.

To liaise with a range of staff to ensure that reporting / business intelligence appropriately supports business objectives and performance.

To deliver the results of analysis to groups and meetings

To resolve queries and effectively deal with contentions around data quality issues with stakeholders

Person Specification

Qualifications and Experience

Essential

• Minimum of degree level or equivalent experience.
• Experience at a senior level in a complex organisation

Knowledge

Essential

• A proven track record of service improvement and/or operational management with responsibility for the full range of operational and clinical services.
• Evidence of managing service change at a senior level.
• Evidence of using change/service improvement methodologies such as 6 Sigma and/or Lean

Desirable

• Previous role in service improvement or operational experience at service manager level or above
• Extensive NHS experience at 1 or more acute providers

Skills and Attributes

Essential

• Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams.
• Ability to lead the redesign of services to ensure they are delivered to the highest standard and are cost effective.
• Proven experience of researching best practice and developing solutions that can achieve optimal outcomes for all stakeholders using quality improvement tools and techniques.
• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
• Ability to work at a senior level with a multi professional group of staff.
• A commitment to improving patient services through an ability to sustain a clear "outcome goals" focus.
• Demonstrable expertise in clinical, service and business management functions including in the application of HR and finance to achieve outcomes in agreed timeframes.
• Ability to engage and fully involve senior staff in the redesign of patient pathways.
• A strong sense of personal and team accountability coupled with a clear understanding of the boundaries around delegated authority.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St. Helier Hospital

Carshalton

SM5 1AA

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)