Job summary
An opportunity has arisen to join the administrative team within the Bristol ADHD Service.
The service provides specialist assessment, diagnosis, and treatment for adults with suspected ADHD, covering the full BNSSG area. As a highly specialised service, we play a vital role in supporting individuals throughout their diagnostic journey and ongoing care.
Our multidisciplinary team includes consultants, specialty doctors, nurses, psychologists, non-medical prescribers, and administrative staff. We are a small, supportive, and collaborative team based in Hengrove, Bristol, and we welcome applications from motivated and professional administrators who are keen to contribute to this important area of work.
Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Main duties of the job
Working under the supervision of the Lead Administrator, the successful candidate will join the established administrative team within the Bristol ADHD Service.
The service is extremely busy and fast-paced, currently supporting a caseload of more than 5,000 service users. This role therefore requires someone who is highly organised, able to prioritise effectively, and confident working under pressure.
Strong communication skills and proficiency in Microsoft Office applications are essential. A calm, professional, and approachable manner is also important, as the post holder will often be the first point of contact for service users. Some calls may be challenging due to the nature of ongoing mental health difficulties, and the ability to remain composed and supportive is key.
Core responsibilities will include managing clinicians' diaries, booking appointments, responding to enquiries, and handling a high volume of telephone calls.
About us
We are Avon and Wiltshire Mental Health Partnership NHS Foundation Trust (AWP), a diverse organisation of more than 5,000 dedicated staff delivering inpatient and community-based mental health services.
Within BNSSG (Bristol, North Somerset and South Gloucestershire), we provide a wide range of mental health services across multiple locations, ensuring high-quality and accessible care for the local population. Our teams work collaboratively to support the mental health and wellbeing of the communities we serve.
Our people are central to everything we do. Their expertise, compassion and commitment enable us to deliver person-centred care and to promote wellbeing for both service users and colleagues. We believe that fulfilled and supported staff provide the best possible care.
We are committed to building an inclusive and diverse workforce and actively welcome applications from individuals of all backgrounds. We particularly encourage applications from people from Black, Asian and minority ethnic communities, those with disabilities, and members of the LGBTQ+ community. We value the unique perspectives and experiences that diversity brings, and we believe it strengthens our organisation and the care we provide.
Job description
Job responsibilities
Arrange and coordinate appointments for clinical staff, ensuring accurate scheduling and timely communication with service users.
Respond to telephone and email enquiries from service users, carers, and professionals, providing clear information, guidance, and support in a calm and professional manner.
Use RiO as the primary clinical system, entering accurate notes, updating records, and maintaining data quality in line with Trust standards.
Process referrals and discharges, ensuring all documentation is completed correctly and workflows are followed efficiently.
Take minutes for team meetings on a rota basis, producing clear and timely records of discussions and actions.
Manage incoming and outgoing mail, including distributing correspondence and handling confidential information appropriately.
Maintain general administrative systems, such as shared inboxes, electronic filing, and team calendars.
Support clinicians with administrative tasks, including preparing documentation, uploading reports, and managing communication with service users.
Work collaboratively with the wider admin team, contributing to a smooth-running service and supporting colleagues during busy periods or staff absence.
Job description
Job responsibilities
Arrange and coordinate appointments for clinical staff, ensuring accurate scheduling and timely communication with service users.
Respond to telephone and email enquiries from service users, carers, and professionals, providing clear information, guidance, and support in a calm and professional manner.
Use RiO as the primary clinical system, entering accurate notes, updating records, and maintaining data quality in line with Trust standards.
Process referrals and discharges, ensuring all documentation is completed correctly and workflows are followed efficiently.
Take minutes for team meetings on a rota basis, producing clear and timely records of discussions and actions.
Manage incoming and outgoing mail, including distributing correspondence and handling confidential information appropriately.
Maintain general administrative systems, such as shared inboxes, electronic filing, and team calendars.
Support clinicians with administrative tasks, including preparing documentation, uploading reports, and managing communication with service users.
Work collaboratively with the wider admin team, contributing to a smooth-running service and supporting colleagues during busy periods or staff absence.
Person Specification
Experience & Knowledge
Essential
- Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
- Ability to work in a busy enviroment
- Good communication skills
- Ability to manage own workload
- Experience of taking minutes
- Ability to work to deadlines
- Proficient in use of Microsoft packages
- Demonstrates good understanding of confidentiality
Desirable
- Experience working in a healthcare or mental health setting, ideally within the NHS.
- Familiarity with electronic patient record systems, such as RiO or similar platforms.
- Confidence handling high-volume or challenging telephone enquiries, including those involving distressed service users.
- Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
- A compassionate and patient-centred approach, with an understanding of the needs of adults accessing mental health services.
Education & Qualiification
Essential
- RSA 3 Word Processing (or equivalent level of expertise)
- NVQ3/QCF in administration or equivalent level of knowledge and experience
Person Specification
Experience & Knowledge
Essential
- Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
- Ability to work in a busy enviroment
- Good communication skills
- Ability to manage own workload
- Experience of taking minutes
- Ability to work to deadlines
- Proficient in use of Microsoft packages
- Demonstrates good understanding of confidentiality
Desirable
- Experience working in a healthcare or mental health setting, ideally within the NHS.
- Familiarity with electronic patient record systems, such as RiO or similar platforms.
- Confidence handling high-volume or challenging telephone enquiries, including those involving distressed service users.
- Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
- A compassionate and patient-centred approach, with an understanding of the needs of adults accessing mental health services.
Education & Qualiification
Essential
- RSA 3 Word Processing (or equivalent level of expertise)
- NVQ3/QCF in administration or equivalent level of knowledge and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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