Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Clinical Services Administrator - Wiltshire

The closing date is 25 March 2026

Job summary

Are you looking for a opportunity to make good use of your administrative skills supporting a Specialised Mental Health team. If so this role may interest you. This is a part time post providing administrative support to our friendly and busy BSW Perinatal team . The team looks after women with mental health issues which occur during pregnancy or in the first year afterwards.

You will be joining an administrative team of three other Band 3 administrators and one Band 4 administrator. We are a busy team and you will need to have excellent communication and organisational skills in order to complete a wide range of administrative duties. You will need to be able to demonstrate empathy with service users who may be experiencing Mental health challenges. You will receive regular supervision and have access to training.

The successful applicant could be based in Chippenham or at Fountain Way Hospital in Salisbury.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

You will need good communication skills as you will be dealing with telephone calls and emails from Service users and other professionals. Most of the work is generated through a shared admin email box and the work is allocated throughout the administrative team. The ability to take accurate messages and ensure they reach the right person is essential.

Other duties will include managing lone working and supporting the Duty worker with admin tasks. You may be asked to take minutes and provide support to our Medical Consultants. You will be updating progress notes on Rio and uploading documents. Training will be provided

About us

The BSW Perinatal team looks after women with mental health issues which occur during pregnancy or in the first year afterwards. We are a friendly and supportive team with a wide range of mental health professionals including Nursery nurses, Social workers, Mental health Nurses, Support Workers, Psychologists, Occupational Therapists and Consultants.

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata (pending pay award)

Contract

Permanent

Working pattern

Part-time

Reference number

342-SS026-0326

Job locations

Fountain Way Hospital

Wilton Road

Salisbury

SP2 7FD


Job description

Job responsibilities

This is a clinical team administrator role andsomeof the duties will be:

  • Answering the telephone and effectively dealing with messages.
  • Using patient records system including uploading documents.
  • Processing referrals.
  • Setting up appointments .
  • Formatting letters.
  • Updating progress notes.
  • Helping to manage the admin inbox and responding to incoming mail appropriately.
  • Minute taking.

Duties to include general administration to support needs of the service.

Please see Job Description for full details

Job description

Job responsibilities

This is a clinical team administrator role andsomeof the duties will be:

  • Answering the telephone and effectively dealing with messages.
  • Using patient records system including uploading documents.
  • Processing referrals.
  • Setting up appointments .
  • Formatting letters.
  • Updating progress notes.
  • Helping to manage the admin inbox and responding to incoming mail appropriately.
  • Minute taking.

Duties to include general administration to support needs of the service.

Please see Job Description for full details

Person Specification

Essential Criteria

Essential

  • Excellent communications skills
  • Experience of working in a team
  • Good IT Skills in Outlook and Microsoft Word
  • Experience of general office and administrative work
  • NVQ 3 in Business Administration or similar relevant qualification

Desirable

  • Experience of working in an NHS Trust
Person Specification

Essential Criteria

Essential

  • Excellent communications skills
  • Experience of working in a team
  • Good IT Skills in Outlook and Microsoft Word
  • Experience of general office and administrative work
  • NVQ 3 in Business Administration or similar relevant qualification

Desirable

  • Experience of working in an NHS Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Fountain Way Hospital

Wilton Road

Salisbury

SP2 7FD


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Fountain Way Hospital

Wilton Road

Salisbury

SP2 7FD


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

BSW Perinatal Lead Administrator

Pamela Weaver

pamela.weaver@nhs.net

01249767851

Details

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata (pending pay award)

Contract

Permanent

Working pattern

Part-time

Reference number

342-SS026-0326

Job locations

Fountain Way Hospital

Wilton Road

Salisbury

SP2 7FD


Supporting documents

Privacy notice

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