Avon & Wiltshire Mental Health Partnership NHS Trust

Band 2 Hotel Services Assistant (Housekeeper) - Bristol

The closing date is 22 March 2026

Job summary

Hotel Services Assistant (Housekeeper)

Working between 9am and 3pm Monday to Friday - 30 hours per week

Previous Applicants Need Not Apply

The successful post holder will provide a catering and cleaning service for our Service Users, Staff and Visitors across our Wards and Departments.

You will be working as part of an established Team who provide a full Hotel Services function across the Hospital.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Main duties of the job

Catering - The handling, reheating, and service of cook-freeze meals. Making light snacks including salads, sandwiches and beverages. Washing up and associated cleaning within the ward kitchen and dining room.

Cleaning - Cleaning all areas of the Hospital, including bedrooms with en-suite facilities, bathrooms, day rooms, lounges, corridors, offices and other areas of the Ward.

Other duties - Handling and disposal of waste, curtain changing and laundering.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

06 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata, pay award pending

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM15-0326

Job locations

37 Whittucks road

Whittucks road

Bristol

BS15 3QA

Job description

Job responsibilities

Housekeepers support the Nursing Staff to provide an appropriate environment for patient care. Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of patients' meals and beverages.Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the ward and the patients. Housekeepers are expected to work in a controlled and systematic way in an environment where theremay be constant distractions and contact with service users displaying disturbed and challenging behaviour on a frequent basis.

Job description

Job responsibilities

Person Specification

Education and Qualification

Essential

Able to demonstrate good written and verbal communication skills
Basic numeracy skills

Desirable

Food Hygiene Awareness
NVQ 1 in Cleaning and support services

Experience and Knowledge

Essential

Able to follow a written schedule of work
Able to work on own initiative and unsupervised within the parameters set by the Supervisor who is readily available to provide direction as required
Able to demonstrate a good understanding of confidentiality

Desirable

Previous experience of Housekeeping Duties
Previous experience of use of cleaning equipment
Previous experience of Catering Duties

Skills and Abilities

Essential

Able to complete essential training within agreed timescales
COSSH Awareness

Desirable

Level 2 Food Hygiene certificate

Other Requirements

Essential

Empathy for individuals who have experienced mental health problems and ability to cope with behaviours which may be challenging at times.

Person Specification

Education and Qualification

Essential

Able to demonstrate good written and verbal communication skills
Basic numeracy skills

Desirable

Food Hygiene Awareness
NVQ 1 in Cleaning and support services

Experience and Knowledge

Essential

Able to follow a written schedule of work
Able to work on own initiative and unsupervised within the parameters set by the Supervisor who is readily available to provide direction as required
Able to demonstrate a good understanding of confidentiality

Desirable

Previous experience of Housekeeping Duties
Previous experience of use of cleaning equipment
Previous experience of Catering Duties

Skills and Abilities

Essential

Able to complete essential training within agreed timescales
COSSH Awareness

Desirable

Level 2 Food Hygiene certificate

Other Requirements

Essential

Empathy for individuals who have experienced mental health problems and ability to cope with behaviours which may be challenging at times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

37 Whittucks road

Whittucks road

Bristol

BS15 3QA

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

37 Whittucks road

Whittucks road

Bristol

BS15 3QA

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)