Job summary
We are looking for motivated and enthusiastic people to join the North Somerset CAMHS Team.
We look to appoint forward thinking, flexible, resilient and resourceful individuals with experience and/or an interest in working with service users accessing community mental health services.
The successful applicant will have proven administration skills, a warm, friendly telephone manner and face to face interaction, good experience of typing/record keeping and enjoy being a team player.
Experience of handling difficult/challenging conversations is essential as this role will the call handler role for a busy team.
The post holder works closely with the other administrators and support the Psychiatry Team, Senior Practitioners and Registered Professionals (Key Workers) to ensure the service meets service user outcomes, its key performance indicators and key stakeholder requirements.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Main duties of the job
To provide comprehensive administration and secretarial support to multidisciplinary teams, medical staff and the system-wide multi-disciplinary team.
This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
The post holder will be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (IAPTUS).
The post holder will need to be able to work within a team effectively and share work streams where appropriate.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.
Please see the attached Job Description for a full list of duties and responsibilities.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
Job description
Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information.
The provision of and updating of patient notes, collation of information for transfer of care etc.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arrange meetings and appointments for members of the team including the scheduling ofappointments etc.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.
Produce confidential correspondence and reports on a frequent basis.
Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.
Take and distribute formal minutes as necessary.
Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.
There maybe times working from our other office in Weston-super-Mare will be required.
This is an office based vacancy.
Please see the attached Job Description for a full list of duties and responsibilities.
Job description
Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information.
The provision of and updating of patient notes, collation of information for transfer of care etc.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arrange meetings and appointments for members of the team including the scheduling ofappointments etc.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.
Produce confidential correspondence and reports on a frequent basis.
Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.
Take and distribute formal minutes as necessary.
Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.
There maybe times working from our other office in Weston-super-Mare will be required.
This is an office based vacancy.
Please see the attached Job Description for a full list of duties and responsibilities.
Person Specification
Experience
Essential
- Admin experience/relevant qualifications
- Record keeping
- Team working
- Handling difficult calls
- Good telephone and face to face communicator
Desirable
- Mental Health/NHS experience
- PAS systems/IAPTUS
- IT MS packages/ email/intranet
- Maintaining accurate records
- Understanding of MH difficulty
Person Specification
Experience
Essential
- Admin experience/relevant qualifications
- Record keeping
- Team working
- Handling difficult calls
- Good telephone and face to face communicator
Desirable
- Mental Health/NHS experience
- PAS systems/IAPTUS
- IT MS packages/ email/intranet
- Maintaining accurate records
- Understanding of MH difficulty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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