Band 3 Clinical Services Administrator - Devizes

Job summary

The North East Wiltshire Community Mental Health Team support Service Users living out in the community. The Team is based at Green Lane Hospital in Devizes and Bewley House in Chippenham.

We have a full-time vacancy for an enthusiastic and experienced administrator. The hours will be Monday to Friday 9.00am to 5.00pm. The role will involve working across both sites, so access to transport is essential.

You are required to have previous clerical and administrative experience and have a good working knowledge of all Microsoft Office packages. The successful candidate will need to be organised and efficient with excellent communication skills.

You will need to be able to manage your own workload, while considering issues arising and responding to shifting priorities appropriately. You will need to be able to liaise with both clinical and administrative staff, to ensure service delivery.

The role involves taking frontline calls for the clinical team, some of which can be distressing. It is vital that you have compassion and empathy for people experiencing mental health issues.

You will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.

If you are a team player, with friendly and positive nature, who enjoys working in a supportive team, we would like to hear from you.

Main duties of the job

To provide comprehensive administrative support to the Team Manager, Senior Practitioners and the wider Clinical Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

You will be the first point of contact for the Team and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.

You will be required to type letters, produce documents, reports and agendas, this includes taking minutes at a variety of meetings. Note taking training can be provided by AWP.

The role is varied and requires the successful candidate to be able to adapt to constant changes in workload.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshal Road

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

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Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshal Road

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

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