Job summary
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
The post of the Housekeeping Supervisor is to oversee and co-ordinate the provision of an efficient, high quality and cost effective Housekeeping service to all Wards and Departments on site and, where applicable, to off-site locations, under the direction of the Facilities Operations Manager and Senior Hotel Services Supervisor, and to promote excellent standards of team working and Customer Care.
Ensuring that hospital Wards, and Departments are maintained to the highest standards of hygiene, environmental cleanliness and appearance and leading the Housekeeping team in delivering high quality services to all areas; supporting the delivery of service modernisation and National Initiatives.
Main duties of the job
1. To Supervise Wards and Departments deploy Housekeepers and catering Assistants on a daily basis to ensure that the Hospital is maintained in a safe and hygienic condition ensuring a pleasant environment.
2. To organize the rosters to ensure that appropriate cover is provided to all areas.
3. To ensure the correct handling, regeneration and service of Frozen Meals by Housekeepers and catering Assistants and to ensure compliance with Trust Policy and Legislation.
4. To assist the Hotel Services Manager in the provision of other services within the Hotel Services Department and to assist with the recruitment, training and development of staff.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
1. Assume responsibility for the daily allocation of Housekeepers and Catering Assistants to provide a cleaning service in departmental areas and the provision of a cleaning and catering service on wards and central areas. The Ward and central service includes the receipt, storage, handling and regeneration of Frozen Meals and the presentation and service of meals/beverages to Patients.
2. To monitor the quantity and quality of linen delivered to Wards and Departments, adjusting linen quotas as necessary and identifying and reporting quality issues, liaising with the laundry as necessary. Undertake sewing room duties as needed.
3. To participate in activities to support the Hotel Services Team and Nursing Teams as agreed or as requested by the Hotel Services Manager e.g. organising the collection of meals, ordering, distribution, of non-clinical supplies, monitoring the use of non-clinical supplies and organising the collection/delivery of associated equipment.
4. To ensure that standards of hygiene, compliance with legislation and Trust Policy are maintained in all areas.
5. Planning and organizing of cover to ensure that the maximum level of cover is provided from the staff available.
6. Maintain official records, including time, sickness and holiday records for Housekeepers, Catering Assistants and other designated staff within the Hotel Services Department.
7. To assist the Hotel Services Manager in the recruitment of Hotel Services staff as required. To ensure compliance with Trust Policy.
8. To participate in providing initial and ongoing training for Hotel Services staff as required. To assist the Hotel Services Manager to review all Housekeepers in relation to competencies, training needs and career development. To maintain records of such training.
9. To regularly check departmental machinery and equipment and report defects, ensuring that it is maintained in a clean and safe condition. Also to report the need for any structural and fabric repairs.
10. To ensure at all times that good hygiene practices are followed in line with Assured Safe Catering and Trust Policy.
11. To participate in and undertake regular Audits relating to the Cleaning Specifications/Schedules.
12. To act as site contact for pest control issues, liaising with the contractor and to maintain records, ensuring that the Hotel Services Manager is aware of related issues.
13. To undertake housekeeping duties as necessary.
14. Maintain client and staff confidentiality at all times.
15. To maintain client and staff privacy and dignity at all times.
16. Liaise with the Hotel Services Manager and/or other Hotel Services Supervisors, Wards Managers and other Ward Staff, Departmental staff, or other agencies as required or requested by the Hotel Services Manager.
17. Demonstrate effective verbal and non-verbal communication skills.
18. Demonstrate an awareness of the need for sensitivity, tolerance and impartiality.
Job description
Job responsibilities
1. Assume responsibility for the daily allocation of Housekeepers and Catering Assistants to provide a cleaning service in departmental areas and the provision of a cleaning and catering service on wards and central areas. The Ward and central service includes the receipt, storage, handling and regeneration of Frozen Meals and the presentation and service of meals/beverages to Patients.
2. To monitor the quantity and quality of linen delivered to Wards and Departments, adjusting linen quotas as necessary and identifying and reporting quality issues, liaising with the laundry as necessary. Undertake sewing room duties as needed.
3. To participate in activities to support the Hotel Services Team and Nursing Teams as agreed or as requested by the Hotel Services Manager e.g. organising the collection of meals, ordering, distribution, of non-clinical supplies, monitoring the use of non-clinical supplies and organising the collection/delivery of associated equipment.
4. To ensure that standards of hygiene, compliance with legislation and Trust Policy are maintained in all areas.
5. Planning and organizing of cover to ensure that the maximum level of cover is provided from the staff available.
6. Maintain official records, including time, sickness and holiday records for Housekeepers, Catering Assistants and other designated staff within the Hotel Services Department.
7. To assist the Hotel Services Manager in the recruitment of Hotel Services staff as required. To ensure compliance with Trust Policy.
8. To participate in providing initial and ongoing training for Hotel Services staff as required. To assist the Hotel Services Manager to review all Housekeepers in relation to competencies, training needs and career development. To maintain records of such training.
9. To regularly check departmental machinery and equipment and report defects, ensuring that it is maintained in a clean and safe condition. Also to report the need for any structural and fabric repairs.
10. To ensure at all times that good hygiene practices are followed in line with Assured Safe Catering and Trust Policy.
11. To participate in and undertake regular Audits relating to the Cleaning Specifications/Schedules.
12. To act as site contact for pest control issues, liaising with the contractor and to maintain records, ensuring that the Hotel Services Manager is aware of related issues.
13. To undertake housekeeping duties as necessary.
14. Maintain client and staff confidentiality at all times.
15. To maintain client and staff privacy and dignity at all times.
16. Liaise with the Hotel Services Manager and/or other Hotel Services Supervisors, Wards Managers and other Ward Staff, Departmental staff, or other agencies as required or requested by the Hotel Services Manager.
17. Demonstrate effective verbal and non-verbal communication skills.
18. Demonstrate an awareness of the need for sensitivity, tolerance and impartiality.
Person Specification
Essential
Essential
- Basic Food Hygiene Certificate
- Literate
- Numerate
- Able to work on own initiative and unsupervised and be part of a team
- Previous supervisory experience in a cleaning / catering environment
- Previous experience of audit
- Previous experience of Training staff
- Basic IT Skills Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
Desirable
- Intermediate Food Hygiene Certificate
- Knowledge of COSHH
- Full and clean driving license
- Previous experience working in a Hospital environment
- Flexible attitude to hours of working
Person Specification
Essential
Essential
- Basic Food Hygiene Certificate
- Literate
- Numerate
- Able to work on own initiative and unsupervised and be part of a team
- Previous supervisory experience in a cleaning / catering environment
- Previous experience of audit
- Previous experience of Training staff
- Basic IT Skills Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
Desirable
- Intermediate Food Hygiene Certificate
- Knowledge of COSHH
- Full and clean driving license
- Previous experience working in a Hospital environment
- Flexible attitude to hours of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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