Avon & Wiltshire Mental Health Partnership NHS Trust

Band 4 Recovery Coordinator (Intensive/Crisis Team) - Salisbury

The closing date is 20 January 2026

Job summary

We are looking for a Recovery Coordinator for South Wiltshire Intensive Service based at Fountain Way Hospital, Salisbury. The position is offering full time hours, although alternatives would be considered. Our operating hours are between 0800 to 2220 and we work to an early, late and/or long day shift pattern.

We are ideally looking for someone who has successfully undertaken the NVQ Level 3 in Mental Health or equivalent qualification, is enthusiastic, has experience of working with people and families in distress due to mental health crisis and are able to work under pressure. The South Wiltshire Intensive team works to promote recovery and operates a non-exclusion policy.We provides assessment and home treatment to individuals and their carers as an alternative to hospital admission, relapse prevention, short term therapy work and help provide facilitated discharge from hospital.

Main duties of the job

The successful applicant will be expected to offer a variety of psychosocial interventions to service users. Whilst working under the guidance of registered practitioners there is also the expectation of lone working at times. The Intensive team has a shared caseload so Mental Health Workers are not required to provide care co-ordination.

We are a well-established Multidisciplinary Team which places huge emphasis on Continued Development Practice so there will be an expectation to undertake further training. We are always looking for creative ways to develop individually and as a team so we can continue to provide contemporary care to the people that we support.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

05 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

342-WTS002-0126

Job locations

Fountain Way Hospital

Wilton Road

Salisbury

SP2 7FD

Job description

Job responsibilities

To undertake the role of Recovery Coordinator alongside the wider MDT and to participate in the ongoing assessment. Planning, ensuring that the physical, mental andsocial care interventions are delivered.

This will include:

Organising and participating in defined assessment methods/activities.

Arranging meetings in line with trust policy.

Co-producing Personal Wellbeing Plans alongside the Service Users and their family and/or carers.

Providing defined interventions and activities as part of the Personal Wellbeing Plans.

Completing relevant paper and electronic documentation in line with the Key Worker role.

In partnership with the wider MDT, plan and undertake defined interventions and activities to enable the individual to meet and develop their ongoing daily living skills, to increase confidence and independence in line with their Personal Wellbeing Plans.

Therapeutic activities to improve individual coping skills eg, anger, anxiety, stress management, social activation or relaxation.

Therapeutic activities to improve an individuals physical health such as exercise programmes, diet or nutritional planning. There will also an exception to support with physical health checks and undertake extra training to ensure these can be delivered.

This might include helping individuals to:

Access information on appropriate and safe housing.Move into new accommodation or respite care.Complete forms or letter e.g. housing and benefits.Contact employment advisors or education facilities. Provide information on rights under the mental health act.

Effectively build hope, inspiring relationships which acknowledge the personal journey of each individual, and focus on strengths and aspirations to allow the creation of meaningful Personal Wellbeing Plans.

Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals, and carers, team members and other agencies. This may include accessing translation and interpreting services.

Promote continuity of care by maintaining regular contact with service users, during episodes of inpatient treatment, working closely with other teams to facilitate early discharge.

To undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.

Organise and participate in the development of risk assessments and crisis management plans, rapid access plans, within the appropriate framework, ensuring that when trigger points are reached these are reported appropriately to a registered practitioner, and that immediate or direct action is taken in line with these, or in the event of a crisis.

Respond to the needs of individual with sensitivity with regards to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.

Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.

Promoting independence and increasing confidence by providing appropriate self help materials, information about available resources/services, facilitating identified group work and educational workshops.

Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.

Develop own knowledge and practice, making use of supervision and available learning opportunities.

Promote, monitor and maintain health, safety and security in all work places.

Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.

Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

To participate in local arrangements in order to ensure consistent care to service users across the local geography.