Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Clinical Services Administrator - Bristol

The closing date is 05 January 2026

Job summary

We are looking for a highly motivated and enthusiastic administrator to join our friendly admin team, who provide administrative support to the North Bristol Assessment & Recovery Team.

The role will involve working with the Community Mental Health Team based in North Bristol, a vibrant base with a gym and a caf in the heart of Southmead.. Therefore, it is important that you have an interest in working in mental health services and empathy with people who experience mental health problems.You will need a degree of resilience, as you may be the first point of contact for service users and carers who may be distressed, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

Do you consider yourself a team player, with the ability to remain calm in challenging situations, who has a friendly and positive nature, with good communication skills, then this could be the job opportunity for you!The role will be based at The Greenway Centre in Southmead, Bristol.Hours of work are Monday - Friday 9.00 - 5.00pm, mostly office based, but some home working is offered.

If enjoy working in a busy but friendly team, then we would like to hear from you.

Main duties of the job

You will possess a high standard of secretarial and administrative skills, have a good working knowledge of all Microsoft Office systems, and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

The role will involve taking calls from service users, carers, GPs and other external agencies, as well as liaising with clinical teams and staff, so good communication skills both written and verbal are essential.

You will be responsible for arranging appointments, typing letters, processing referrals, recording service users information accurately on the electronic records system (RiO)

You will be required to produce documents, reports and agendas, including taking minutes at a variety of meetings.

You will be working as part of a busy administrative team and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical team.

The role is varied, and requires the successful candidates to be able to adapt to constant changes in workload, in order to meet the demands of the clinical services.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

22 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Home or remote working, Compressed hours

Reference number

342-BR213-1225

Job locations

The Greenway Centre

Doncaster Road, Southmead

Bristol

BS10 5PY

Job description

Job responsibilities

Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc.

Day to day task involve:

Taking accurate messages and passing them on in a timely manner.
Uploading and recording information on RiO (Patient Electronic file).
Typing appointment & clinical letters and posting them, ensuring a copy is upload to RiO.
Taking minutes of team meetings. Circulating minutes to the clinical team and keeping copies on the Team shared drive.
Printing off information/ leaflets and putting packs together for the clinical staff.
And any other general administrative task.

Person specification

Education & Qualification

Essential criteria

NVQ3/QCF in administration or equivalent level of knowledge and experience

Experience & Knowledge

Essential criteria

Proficient IT skills including Word, Excel, Internet
RSA 3/NVQ3 or equivalent knowledge and experience
NVQ level 3 in Business & Administration.
Excellent communication skills, both verbal and written
Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
Experience of working as part of a team
Demonstrates clear understanding of principles of confidentiality

Desirable criteria

Administration experience in a health/social care setting

Skills & Ability

Essential criteria

Excellent communication skills, both verbal and written
Advanced typing skills
Ability to work without direct supervision

Job description

Job responsibilities

Day to day task involve:

Taking accurate messages and passing them on in a timely manner.
Uploading and recording information on RiO (Patient Electronic file).
Typing appointment & clinical letters and posting them, ensuring a copy is upload to RiO.
Taking minutes of team meetings. Circulating minutes to the clinical team and keeping copies on the Team shared drive.
Printing off information/ leaflets and putting packs together for the clinical staff.
And any other general administrative task.

Person specification

Education & Qualification

Essential criteria

NVQ3/QCF in administration or equivalent level of knowledge and experience

Experience & Knowledge

Essential criteria

Proficient IT skills including Word, Excel, Internet
RSA 3/NVQ3 or equivalent knowledge and experience
NVQ level 3 in Business & Administration.
Excellent communication skills, both verbal and written
Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
Experience of working as part of a team
Demonstrates clear understanding of principles of confidentiality

Desirable criteria

Administration experience in a health/social care setting

Skills & Ability

Essential criteria

Excellent communication skills, both verbal and written
Advanced typing skills
Ability to work without direct supervision

Person Specification

oNVQ level 3 in Business & Administration.

Essential

NVQ level 3 in Business & Administration or equivalent level of knowledge and experience
RSA 3/NVQ3 or equivalent level of knowledge and experience
Proficient IT skills including Word, Excel, Internet
Excellent communication skills, both verbal and written

Desirable

Administration experience in a health/social care setting
Advanced typing skills
Ability to work without direct supervision
Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
Experience of working as part of a team

Person Specification

oNVQ level 3 in Business & Administration.

Essential

NVQ level 3 in Business & Administration or equivalent level of knowledge and experience
RSA 3/NVQ3 or equivalent level of knowledge and experience
Proficient IT skills including Word, Excel, Internet
Excellent communication skills, both verbal and written

Desirable

Administration experience in a health/social care setting
Advanced typing skills
Ability to work without direct supervision
Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

The Greenway Centre

Doncaster Road, Southmead

Bristol

BS10 5PY

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

The Greenway Centre

Doncaster Road, Southmead

Bristol

BS10 5PY

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)