Avon & Wiltshire Mental Health Partnership NHS Trust

Band 2 Housekeeping & Catering Assistant - Blackberry Hill Hospital

The closing date is 27 October 2025

Job summary

Housekeepers support the Nursing Staff provide an appropriate environment for patient care. Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of patient's meals and beverages.

Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the ward and the patients and work in a controlled and systematic way in an environment where there may be constant distractions and contact with service users displaying disturbed and challenging behaviour on a frequent basis.

Main duties of the job

HOUSEKEEPING

Cleaning in all areas to the agreed NHS specification (including but not limited to National Standards of Cleanliness, CQC outcomes and PLACE, and in line with local schedules. Areas will include but not be limited to service user bedrooms, communal areas, sanitary areas, clinic rooms, kitchens, offices, corridors.

To replenish stocks of disposable items, i.e.: paper hand towels, soap.

Working in accordance with all relevant Health and safety procedures at all times e.g. COSHH, Manual Handling.

Completion of cleaning records signing off areas completed and noting areas those areas that are inaccessible.

Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. on-going issues around access.

Adhering to all aspects of Infection Control to ensure the potential for spread of infection is minimized.

Carrying out termination cleans in line with Trust policy.

Carrying out isolation cleaning in line with Trust policy.

Completing and documenting a scheduled deep cleaning programme for the specified area.

Complete other cleaning duties as required. This will include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass and wall washing.

Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.

Receive and store clean laundry/linen. Remove full soiled linen bags to the collection point. Replace linen bags as required.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): Adiverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

13 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year 24465

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

342-EFM062-1025

Job locations

Blackberry Hill Hospital

Manor Rd, Fishponds

Bristol

BS16 2EW

Job description

Job responsibilities

GENERAL

Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis.

Reporting maintenance faults to the Hotel Services Office in accordance with local procedure.

Undertaking flushing of water outlets in accordance with the agreed schedule and completion of flushing records.

Assisting with the refitting of anti-ligature dispenser holders as appropriate.

Maintain high standards of personal hygiene.

Ensure all information appertaining to patients and staff is kept confidential.

Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band.

CATERING

Receipt of chilled meals and stores, checking for quantity, quality.

Signing for all goods received, temperature checking chilled and frozen foods and recording the temperatures.

Ensuring any unacceptable temperatures are reported to the Hotel Services Supervisor.

To ensure the correct storage and rotation of chilled meals and stores.Regeneration of chilled/frozen meals, according to guidelines and food safety instructions.

Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals.

Monitoring, recording of food temperatures, taking remedial action as required.

Monitoring and recording of fridge and freezer temperatures.

Washing by machine all crockery, cutlery and utensils.

For further duties please see attached Job Description.

Job description

Job responsibilities

GENERAL

Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis.

Reporting maintenance faults to the Hotel Services Office in accordance with local procedure.

Undertaking flushing of water outlets in accordance with the agreed schedule and completion of flushing records.

Assisting with the refitting of anti-ligature dispenser holders as appropriate.

Maintain high standards of personal hygiene.

Ensure all information appertaining to patients and staff is kept confidential.

Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band.

CATERING

Receipt of chilled meals and stores, checking for quantity, quality.

Signing for all goods received, temperature checking chilled and frozen foods and recording the temperatures.

Ensuring any unacceptable temperatures are reported to the Hotel Services Supervisor.

To ensure the correct storage and rotation of chilled meals and stores.Regeneration of chilled/frozen meals, according to guidelines and food safety instructions.

Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals.

Monitoring, recording of food temperatures, taking remedial action as required.

Monitoring and recording of fridge and freezer temperatures.

Washing by machine all crockery, cutlery and utensils.

For further duties please see attached Job Description.

Person Specification

Previous Housekeeping & Catering Experience

Essential

Able to demonstrate good written and verbal communication skills
Basic numeracy skills
Able to follow a written schedule of work
Able to demonstrate a good understanding of confidentiality
Able to work on own initiative and unsupervised within the parameters set by the Supervisor who is readily available to provide direction as required.
Able to complete essential training within agreed timescales to include: Level 2 Food Hygiene certificate & COSSH Awareness Basic computer literacy

Desirable

Previous experience of housekeeping duties
Previous experience of use of cleaning equipment

Person Specification

Previous Housekeeping & Catering Experience

Essential

Able to demonstrate good written and verbal communication skills
Basic numeracy skills
Able to follow a written schedule of work
Able to demonstrate a good understanding of confidentiality
Able to work on own initiative and unsupervised within the parameters set by the Supervisor who is readily available to provide direction as required.
Able to complete essential training within agreed timescales to include: Level 2 Food Hygiene certificate & COSSH Awareness Basic computer literacy

Desirable

Previous experience of housekeeping duties
Previous experience of use of cleaning equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Manor Rd, Fishponds

Bristol

BS16 2EW

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Manor Rd, Fishponds

Bristol

BS16 2EW

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)