Job summary
We are seeking an Apprentice Administrator to join our clinical and management admin in BANES. This position is ideal for individuals with minimal administrative experience who are looking to develop skills within an NHS Mental Health setting. The role offers the opportunity to gain an apprenticeship qualification over a fixed-term contract of approx. 21 months. We are looking for someone who is at the start of their admin career and therefore applicants with a degree or extensive administrative experience may not be considered.
Any applicant must meet the entry criteria for apprenticeships as detailed in the Job Description, in order to be considered for this Apprenticeship Position.
Due to the clinical environment, applicants will need to be aged 18 or over, and therefore a minimum age limit would apply to this role.
Please note - this vacancy is not eligible for visa sponsorship.
Hours of work including on the job learning will be Monday to Friday, 9am to 5pm, 37.5 hours per week. The role will be office based within our BANES Locality Teams situated at Bath NHS House and Hillview Lodge in Combe Park, Bath.
Our admin teams within BANES Locality provide support across a range of mental health services including inpatient wards, older adults, community services, access teams. We also offer administrative support to senior management. The role involves handling confidential patient information, applicants must be aged 18 or over and eligible for a DBS check.
Main duties of the job
This apprenticeship includes weekly independent study and on the job learning giving opportunity to gain administrative skills alongside each admin team in the locality. All within a mental health care setting so empathy towards mental health illness will be essential, along with some degree of resilience.
This is a varied role and supported role giving opportunity to obtain a great administrative skill base to enable further development into other NHS admin roles. You will have the opportunity to attend training courses and regular supervision with a designator mentor and an annual appraisal. Whilst this is a fixed term contract for the period of the apprenticeship we would be able to provide guidance and support in applying for future roles should you wish to proceed with an administrative career in a NHS setting.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Eligibility criteria for apprenticeships are dictated by the National Education and Skills Funding Agency (ESFA) and the UK government. Within the funding rules it stipulates that to be eligible for an apprenticeship:
Within these rules it stipulates that:
(1) You must have been an ordinary resident of the UK/EU country for at least 3 years prior to the start date of the apprenticeship (which does not include time on a student visa)
(2) You must have enough time remaining on your current visa to cover the full duration of the apprenticeship programme.
(3) Not completing another government funded programme of learning at the same time as the Apprenticeship.
We will be required to check the above eligibility criteria before an unconditional offer of employment, which includes the apprenticeship programme, can be made.
You will also be asked to undertake an initial assessment if successful in securing this apprenticeship post. This will include a short English and Maths assessment to assess your current competency level,
this is to identify whether you are able to meet the required entry criteria level for the apprenticeship. If a candidate is unable to meet the required entry level for the apprenticeship then they will be unable to commence the apprenticeship post. We as a Trust have no jurisdiction on the funding rules set by the ESFA or Government therefore unable to employ ineligible applicants into this apprenticeship position
Some of the duties within this role will be:
Using Microsoft Office to create and format documents.Responding to emails effectively.Sharing admin work from the team admin inboxes.Arranging appointments for clinicians and sending appointment letters and text messages.Answering the telephone, signposting or taking and distributing messages.Formatting and sending letters to patients and GP practices.Helping to arrange meetings and creating and distributing agendas and minutes.Updating patient databases with information and documents.Monitoring stationery supplies and raising purchase orders.Collating and distributing post.Supporting admin processes for medication prescriptions.Becoming involved in admin and service team meetings, both face to face and on MS Teams.You will be expected to undertake an apprenticeship qualification which involves weekly independent study with the support of a mentor.There will also be opportunities to become involved with all aspects of administrative work across the locality, including developing admin processes, and supporting the teams with achieving KPIs.
This is an office-based apprenticeship role providing administrative support using a range of IT packages and equipment including PCs, photocopiers, printers and scanners. The role will involve sitting at a PC workstation for periods of time. Please note: the role involves working with sensitive information, which may occasionally be distressing.
This may include other administrative tasks not specified above. The duties within this apprenticeship role align with the Band 2 Clinical Services Administrator role job description attached.
Job description
Job responsibilities
Eligibility criteria for apprenticeships are dictated by the National Education and Skills Funding Agency (ESFA) and the UK government. Within the funding rules it stipulates that to be eligible for an apprenticeship:
Within these rules it stipulates that:
(1) You must have been an ordinary resident of the UK/EU country for at least 3 years prior to the start date of the apprenticeship (which does not include time on a student visa)
(2) You must have enough time remaining on your current visa to cover the full duration of the apprenticeship programme.
(3) Not completing another government funded programme of learning at the same time as the Apprenticeship.
We will be required to check the above eligibility criteria before an unconditional offer of employment, which includes the apprenticeship programme, can be made.
You will also be asked to undertake an initial assessment if successful in securing this apprenticeship post. This will include a short English and Maths assessment to assess your current competency level,
this is to identify whether you are able to meet the required entry criteria level for the apprenticeship. If a candidate is unable to meet the required entry level for the apprenticeship then they will be unable to commence the apprenticeship post. We as a Trust have no jurisdiction on the funding rules set by the ESFA or Government therefore unable to employ ineligible applicants into this apprenticeship position
Some of the duties within this role will be:
Using Microsoft Office to create and format documents.Responding to emails effectively.Sharing admin work from the team admin inboxes.Arranging appointments for clinicians and sending appointment letters and text messages.Answering the telephone, signposting or taking and distributing messages.Formatting and sending letters to patients and GP practices.Helping to arrange meetings and creating and distributing agendas and minutes.Updating patient databases with information and documents.Monitoring stationery supplies and raising purchase orders.Collating and distributing post.Supporting admin processes for medication prescriptions.Becoming involved in admin and service team meetings, both face to face and on MS Teams.You will be expected to undertake an apprenticeship qualification which involves weekly independent study with the support of a mentor.There will also be opportunities to become involved with all aspects of administrative work across the locality, including developing admin processes, and supporting the teams with achieving KPIs.
This is an office-based apprenticeship role providing administrative support using a range of IT packages and equipment including PCs, photocopiers, printers and scanners. The role will involve sitting at a PC workstation for periods of time. Please note: the role involves working with sensitive information, which may occasionally be distressing.
This may include other administrative tasks not specified above. The duties within this apprenticeship role align with the Band 2 Clinical Services Administrator role job description attached.
Person Specification
Shortlisting
Essential
- Willingness to undertake the learning to obtain an administration apprenticeship over a 21 month fixed term contract.
- Knowledge of administration or administrative procedures and systems.
- Dexterity co-ordination for keyboard skills or equivalent
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
- Basic understanding of information governance and patient confidentiality.
- Understanding of team working.
Desirable
- Experience of carrying out standard administrative tasks.
- Accustomed to using computers and word processing packages
Person Specification
Shortlisting
Essential
- Willingness to undertake the learning to obtain an administration apprenticeship over a 21 month fixed term contract.
- Knowledge of administration or administrative procedures and systems.
- Dexterity co-ordination for keyboard skills or equivalent
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
- Basic understanding of information governance and patient confidentiality.
- Understanding of team working.
Desirable
- Experience of carrying out standard administrative tasks.
- Accustomed to using computers and word processing packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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