Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Clinical Services Administrator - Bristol

The closing date is 14 October 2025

Job summary

Are you an experienced, highly motivated receptionist looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.

You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider ward admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.

Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.

Main duties of the job

A receptionist plays a vital role in creating a welcoming and efficient environment for patients and visitors. Key responsibilities include managing front desk operations, greeting patients, scheduling appointments, handling phone calls, and assisting with enquiries. The receptionist must maintain confidentiality and adhere to security protocols while providing support to medical staff and ensuring smooth communication within the facility. Strong organizational and interpersonal skills are essential, along with a compassionate approach to patient care.

You will need to be flexible and reactive to the current requests and demands.

You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

30 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-SEC094-0925

Job locations

Blackberry Hill Hospital

Bristol

BS16 1EG

Job description

Job responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner

Arrange meetings and appointments for members of the team

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system

Job description

Job responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items

To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner

Arrange meetings and appointments for members of the team

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system

Person Specification

Experience

Essential

Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme

Desirable

Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent.

Computer skills

Essential

Good IT Skills - competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent

Team working

Essential

Experience of working within a team.

Person Specification

Experience

Essential

Equivalent competence acquired by experience and willingness to undertake NVQ 3 Business Administration qualification under the Trust Apprenticeship Scheme

Desirable

Experience in activities such as answering queries, progress chasing, task-related problem solving, acquired through experience and training to Vocational Level 3 or equivalent.

Computer skills

Essential

Good IT Skills - competent in Word, Excel, Powerpoint. Dexterity co-ordination for keyboard skills or equivalent

Team working

Essential

Experience of working within a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Bristol

BS16 1EG

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Bristol

BS16 1EG

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)