Job summary
Are you looking for a different sort of job within the healthcare field?
A job that can help make a difference to someone's life on a daily basis?
A job where we pride ourselves on giving excellent advice and support to those who use the service.
The Recovery Coordinator's role in the NHS 111 Option 2 Service, is to support the registered practitioners in undertaking triages, ongoing referrals or signposting, to enable the individual to access the appropriate support.
The Recovery Coordinators in the team are professional, competent and essential to the service, they provide the first point of access to our callers, therefore an excellent phone manner is crucial.
The role is primarily call handling in the NHS 111 option 2 service. This is to support people who are experiencing an urgent mental health crisis. This will include family, friends, carers, professionals and others who may have concerns for an individual.
The role will also mean supporting Registered Practitioners in providing out of hours urgent assessment at the local Emergency Departments when required.
The service is a 24 hour/7 day week service. Applicants are expected to cover the service pro rata, over a 3 shift system to include: Early shift, Late shift & Night shift so please consider that when applying.
Main duties of the job
- Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.
- Maintain accurate, confidential records of callers activity, updating clinical documentation.
- Promote and value the rights, responsibilities and diversity of people.
- Enable people to understand and manage their mental health needs in line with any care plans and relapse prevention strategies.
- Signposting to any appropriate service or internally referring into an AWP access service.
- Support individuals in developing and maintaining their identity and personal relationships, including sometimes difficult or potentially difficult relationships.
- Enabling people to explore a range of behavioural responses and to develop coping strategies in liaison with appropriate specialist teams.
- Contribute to the protection of individuals from abuse and harm in line with local policies and procedures.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
1. To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support. This may include:
a. Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.
b. Providing emotional support to individuals focusing on motivation and encouragement.
c. Providing information and advice to maintain good physical health.
d. Engaging with defined assessment methods/activities.
e. Completing relevant paper and electronic documentation in line with the role.
f. Working as part of the multi-disciplinary team
2. Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.
3. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies where available.
4. Participate in the development of risk assessments and crisis management plans with our High Intensity Users.
5. Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
6. Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
7. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health.
8. Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.
9. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
10. Develop own knowledge and practice, making use of supervision and available learning opportunities.
11. Promote, monitor and maintain health, safety and security in all work places.
12. Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
14. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Job description
Job responsibilities
1. To undertake the role of recovery coordinator: supporting registered practitioners in undertaking assessments, planning, delivering and reviewing interventions to enable the individual to access the appropriate support. This may include:
a. Supporting the person in crisis with short term coping strategies i.e. anger, anxiety, stress management, assertiveness or relaxation.
b. Providing emotional support to individuals focusing on motivation and encouragement.
c. Providing information and advice to maintain good physical health.
d. Engaging with defined assessment methods/activities.
e. Completing relevant paper and electronic documentation in line with the role.
f. Working as part of the multi-disciplinary team
2. Communicate effectively with a wide range of people in order to build and sustain effective, and positive relationships with individuals and carers, team members and other agencies. This may include accessing translation and interpreting services.
3. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their personal recovery plan and relapse prevention strategies where available.
4. Participate in the development of risk assessments and crisis management plans with our High Intensity Users.
5. Respond to the needs of individual with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
6. Promote the rights of individual by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
7. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health.
8. Promoting independence and increasing confidence by providing appropriate self-help materials, information about available resources/services.
9. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures.
10. Develop own knowledge and practice, making use of supervision and available learning opportunities.
11. Promote, monitor and maintain health, safety and security in all work places.
12. Maintain accurate, confidential records of patient activity, writing reports and letters, utilising electronic record and other systems available within the organisation.
13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
14. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Person Specification
Knowledge
Essential
- Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services.
- Able to demonstrate a broad understanding of the concept of confidentiality. Demonstrates an appreciation of the values that underpin the delivery of care
- Able to demonstrate an appreciation of equal opportunities/diversity issues.
- Applicant Identifies why they are applying for this post and are able to show enthusiasm about the job role.
Desirable
- Awareness of the Care Programme Approach and it's application
Skills
Essential
- The ability to form and sustain a trusting relationship with service users/carers
- Well-developed listening skills and effective verbal communication skills such as to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.
- Written communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data effectively.
- Team-working skills within a multi-disciplinary group
- Flexible and adaptable to change
Desirable
- Has Licence to drive pool car if required.
Experience
Essential
- Experience of working in a health or social care setting.
- Experience of mental health services, as a user, carer, volunteer or worker
Desirable
- Experience of teaching/training individuals or groups.
Person Specification
Knowledge
Essential
- Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services.
- Able to demonstrate a broad understanding of the concept of confidentiality. Demonstrates an appreciation of the values that underpin the delivery of care
- Able to demonstrate an appreciation of equal opportunities/diversity issues.
- Applicant Identifies why they are applying for this post and are able to show enthusiasm about the job role.
Desirable
- Awareness of the Care Programme Approach and it's application
Skills
Essential
- The ability to form and sustain a trusting relationship with service users/carers
- Well-developed listening skills and effective verbal communication skills such as to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.
- Written communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data effectively.
- Team-working skills within a multi-disciplinary group
- Flexible and adaptable to change
Desirable
- Has Licence to drive pool car if required.
Experience
Essential
- Experience of working in a health or social care setting.
- Experience of mental health services, as a user, carer, volunteer or worker
Desirable
- Experience of teaching/training individuals or groups.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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