Job summary
Full Time 37.5 Hour Post.
Based at Green Lane Hospital in Devizes, you will support the Facilities Manager with the day to day operation of the Hotel Services function across the site.
This is a busy and varied role with lots of interaction with people so good communication skills are vital. You will also need great organisational skills and experience of managing people would be an advantage.
Hotel Services provide catering, portering and housekeeping services to service users, staff and visitors across the site. This also includes the preparation, delivery and service of service users' food and beverages.
You will be expected to demonstrate a flexible attitude to your work to meet the needs of the wards and the service users.
Main duties of the job
To provide a catering, housekeeping, porter and linen service to Fountain Way Hospital
- To assist the Facilities Manager in the recruitment of Hotel Services staff as required to ensure compliance with Trust Policy.
- To ensure all staff complete relevant induction and training requirements for their posts within the department. To assist the Facilities Manager to review all housekeepers, catering and portering staff in relation to competencies, training needs and career development. To ensure all records are kept up to date.
- To ensure the safe storage/handling of all food items including Cook-Chill/Cook-Freeze meals, the correct regeneration and service of these meals, ensuring compliance with Trust Policy and current legislation.
- The safe handling of all monies taken in accordance with Trust Policy.
- To maintain a hygienic and clean condition of the service user environment providing supervision to Hotel Services staff.
- To oversee and coordinate Hotel services staff and to assist in the delivery of housekeeping, catering and stores on a day to day basis.
- To report all sightings of pest issues to the designated site contact.
- Reporting maintenance faults to the maintenance provider.
- Ensure all information regarding service users and staff is kept confidential.
- Liaise with the Facilities Operational Manager, Wards Managers and other Ward Staff, Departmental staff, or other agencies as required or requested by the Facilities Operational Manager/ Facilities Manager.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Main Duties
- To provide a catering, housekeeping, portering and linen service to Fountain Way Hospital
- Healthroster managing timesheets /annual leave/sickness/ensuring entries are correct and match timesheets, keeping HR up to date.
- Catering/Cleaning responsible for maintaining national standards.
- Training for role requirements for suitable training and qualifications in catering/cleaning.
- Staff mandatory training compliance.
- Storage/handling of food compliance/checking regen sheets.
- Rosters manage staffing/annual leave/sickness to ensure shifts covered.
- Ability to travel between sites to check other staff and works/audits Use of Pool Car.
- To assist the Facilities Operational Manager in the recruitment of Hotel Services staff as required to ensure compliance with Trust Policy.
- Recruitment use of Trac, placing ads, shortlisting, interviewing / follow up of recruitment paperwork, training of staff. Managing of the process, chasing up paperwork to get staff started within a reasonable time.
- To ensure all staff complete relevant induction and training requirements for their posts within the department. To assist Facilities Operational Manager/Facilities Managers to review all housekeepers, catering and portering staff in relation to competencies, training needs and career development. To ensure all records are kept up to date.
- Managing staff supervisions/appraisals and holding team meetings.
- To ensure the safe storage/handling of all food items including Cook-Chill/Cook-Freeze meals, the correct regeneration and service of Cook-Chill/Cook-Freeze meals, ensuring compliance with Trust Policy and current legislation.
- Storage / handling of food compliance/checking regen sheets.
- Ordering of Food and other products (chemicals/consumables) as per authorised lists etc.
- The safe handling of all monies taken in accordance with Trust Policy
- To maintain a hygienic and clean condition of the service user environment providing supervision to Hotel Services staff.
- Audits Responsible for managing of Catering and Cleaning Audits, ensuring compliance, use of relevant IT equipment, reporting issues/following up on actions raised/maintaining paper trail of actions/compliance.
- To oversee and coordinate Hotel services staff and to assist in the delivery of portering, housekeeping and catering on a day to day basis.
- Rosters manage staffing/annual leave/sickness to ensure shifts covered.
- To report all sightings of pest issues to the designated site contact.
- Reporting maintenance faults to the maintenance provider. Reporting of any estate issues to the relevant person so this can be rectified.
- Ensure all information regarding service users and staff is kept confidential.
- Liaise with the Facilities Manager, Wards Managers and other Ward Staff, Departmental staff, or other agencies as required or requested by the Facilities Operational Manager / Facilities Manager.
- Cultivate and maintain relationships with team.
Health & Safety
Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:
- Take reasonable care of themselves and for others at work.
- To co-operate with the Trust, as far is necessary to enable them to carry out their legal duty.
- Not to intentionally or recklessly interfere with anything provided, including personal protective equipment for Health and Safety or welfare at work.
- Work at all times, within the statutory requirements of health and safety, hygiene, manual handling and fire regulations.
The post holder will be expected to attend appropriate training, to participate in the identification of their own training and development needs and to use learning and training opportunities to continue their self development.
It is the policy of the Avon Wiltshire Mental Health Partnership (NHS) Trust to promote positive health. Smoking, therefore, is actively discouraged and prohibited in most areas. Where smoking is allowed, designated smoking rooms are available and must be used.
This job description will be subject to periodic review and may be subject to negotiated and agreed change.
Job description
Job responsibilities
Main Duties
- To provide a catering, housekeeping, portering and linen service to Fountain Way Hospital
- Healthroster managing timesheets /annual leave/sickness/ensuring entries are correct and match timesheets, keeping HR up to date.
- Catering/Cleaning responsible for maintaining national standards.
- Training for role requirements for suitable training and qualifications in catering/cleaning.
- Staff mandatory training compliance.
- Storage/handling of food compliance/checking regen sheets.
- Rosters manage staffing/annual leave/sickness to ensure shifts covered.
- Ability to travel between sites to check other staff and works/audits Use of Pool Car.
- To assist the Facilities Operational Manager in the recruitment of Hotel Services staff as required to ensure compliance with Trust Policy.
- Recruitment use of Trac, placing ads, shortlisting, interviewing / follow up of recruitment paperwork, training of staff. Managing of the process, chasing up paperwork to get staff started within a reasonable time.
- To ensure all staff complete relevant induction and training requirements for their posts within the department. To assist Facilities Operational Manager/Facilities Managers to review all housekeepers, catering and portering staff in relation to competencies, training needs and career development. To ensure all records are kept up to date.
- Managing staff supervisions/appraisals and holding team meetings.
- To ensure the safe storage/handling of all food items including Cook-Chill/Cook-Freeze meals, the correct regeneration and service of Cook-Chill/Cook-Freeze meals, ensuring compliance with Trust Policy and current legislation.
- Storage / handling of food compliance/checking regen sheets.
- Ordering of Food and other products (chemicals/consumables) as per authorised lists etc.
- The safe handling of all monies taken in accordance with Trust Policy
- To maintain a hygienic and clean condition of the service user environment providing supervision to Hotel Services staff.
- Audits Responsible for managing of Catering and Cleaning Audits, ensuring compliance, use of relevant IT equipment, reporting issues/following up on actions raised/maintaining paper trail of actions/compliance.
- To oversee and coordinate Hotel services staff and to assist in the delivery of portering, housekeeping and catering on a day to day basis.
- Rosters manage staffing/annual leave/sickness to ensure shifts covered.
- To report all sightings of pest issues to the designated site contact.
- Reporting maintenance faults to the maintenance provider. Reporting of any estate issues to the relevant person so this can be rectified.
- Ensure all information regarding service users and staff is kept confidential.
- Liaise with the Facilities Manager, Wards Managers and other Ward Staff, Departmental staff, or other agencies as required or requested by the Facilities Operational Manager / Facilities Manager.
- Cultivate and maintain relationships with team.
Health & Safety
Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:
- Take reasonable care of themselves and for others at work.
- To co-operate with the Trust, as far is necessary to enable them to carry out their legal duty.
- Not to intentionally or recklessly interfere with anything provided, including personal protective equipment for Health and Safety or welfare at work.
- Work at all times, within the statutory requirements of health and safety, hygiene, manual handling and fire regulations.
The post holder will be expected to attend appropriate training, to participate in the identification of their own training and development needs and to use learning and training opportunities to continue their self development.
It is the policy of the Avon Wiltshire Mental Health Partnership (NHS) Trust to promote positive health. Smoking, therefore, is actively discouraged and prohibited in most areas. Where smoking is allowed, designated smoking rooms are available and must be used.
This job description will be subject to periodic review and may be subject to negotiated and agreed change.
Person Specification
Essential
Essential
- Literate
- Numerate
- Able to work on own initiative and unsupervised and also as part of a team
- Previous supervisory experience in a cleaning/catering environment
- Previous experience of Audits
- Previous experience of Training staff
- Intermediate Food Hygiene Certificate
Desirable
- Knowledge of COSHH
- Full and clean driving license
- Previous experience working in a Hospital environment
- Flexible attitude to hours of working
Person Specification
Essential
Essential
- Literate
- Numerate
- Able to work on own initiative and unsupervised and also as part of a team
- Previous supervisory experience in a cleaning/catering environment
- Previous experience of Audits
- Previous experience of Training staff
- Intermediate Food Hygiene Certificate
Desirable
- Knowledge of COSHH
- Full and clean driving license
- Previous experience working in a Hospital environment
- Flexible attitude to hours of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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