Avon & Wiltshire Mental Health Partnership NHS Trust

Band 4 Dementia Service Community Support Worker

The closing date is 15 September 2025

Job summary

We are looking for an experienced Mental Health Worker to join the Wiltshire Dementia Service. The position is offered on a full time basis. The core hours of the Dementia Service are 9-5 Monday-Friday.

We are looking for an enthusiastic individual, who has experience of working with service users and their families in mental health settings and who has experience or interest in dementia and older people's mental health.

To undertake the role of associate care co-ordinator, supporting people living with dementia in the community.

With the support and guidance of registered nursing staff to contribute towards the development and implementation of a person-centred care plan addressing the mental health needs of people living in a care home environment.

Following personal development planning and targeted training, the competent practitioner will be in a position to work more autonomously in supporting service users. As a result you will have developed a broad underpinning knowledge at intermediate level, and have the ability to evaluate information and communicate effectively with a range of professionals.

This post involves travelling to service users homes, due to the nature of Wiltshire - it would not be possible to carry out this role by using public transport. The post holder would need a full driving licence and access to their own car for work purposes.

Main duties of the job

Promote and champion the rights, values, responsibilities and diversity of people, and act in an open and compassionate way within clear professional boundaries.
Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.
Contribute to the planning, implementation and review of care packages, including implementing specific parts of an individual care plan.
Working autonomously within relevant practice boundaries, under indirect, but not 'direct', supervision of registered clinicians.
Conduct comprehensive assessments of mental health needs and clinical risks.
Maintain accurate, confidential records of patient activity, contributing to a range of written documents as appropriate
Enable people to understand and manage their mental health needs in line with their care plan and relapse prevention strategies.
Support individuals in developing and maintaining their identity and personal relationships, including potentially difficult relationships.
Support people to engage with their own health care, in accordance with their care plan.
Act to protect individuals from abuse and harm in line with local and National policies and procedures
Work proactively with carers and families, identifying carers' needs and signposting to appropriate services or agencies.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-WTS174-0925

Job locations

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

Job description

Job responsibilities

To provide focused, person-centred support and care interventions to people living in at home or in a care home.

To work alongside a multidisciplinary team, under the indirect supervision of registered clinicians, in an associate recovery worker and/or care coordinator role. Key activities will include:

Forming compassionate, recovery-focused, therapeutic relationships with service users and their carers, supporting them to manage their mental health needs in a community setting.
Engaging in the full range of ongoing needs assessment processes required by the team, including mental state, dynamic clinical risk, spiritual and cultural needs, and emotional, psychological and physical wellbeing.
Supporting service users to manage their finances and / or housing needs.
Empowering service users to self-manage aspects of their ongoing treatment, such as medication, diet and lifestyle, physical health and general wellbeing.
Depending on the team, key activities may also include:

Job description

Job responsibilities

To provide focused, person-centred support and care interventions to people living in at home or in a care home.

To work alongside a multidisciplinary team, under the indirect supervision of registered clinicians, in an associate recovery worker and/or care coordinator role. Key activities will include:

Forming compassionate, recovery-focused, therapeutic relationships with service users and their carers, supporting them to manage their mental health needs in a community setting.
Engaging in the full range of ongoing needs assessment processes required by the team, including mental state, dynamic clinical risk, spiritual and cultural needs, and emotional, psychological and physical wellbeing.
Supporting service users to manage their finances and / or housing needs.
Empowering service users to self-manage aspects of their ongoing treatment, such as medication, diet and lifestyle, physical health and general wellbeing.
Depending on the team, key activities may also include:

Person Specification

Experience and knowledge

Essential

oSignificant experience of working in a mental health setting.
oSound knowledge and understanding of mental health issues, taking a positive, non-judgemental approach towards service users, carers, colleagues and members of the public.
oThe ability, with supervision, to manage own workload in an effective and timely manner.

Desirable

Experience of working with people living with dementia

Person Specification

Experience and knowledge

Essential

oSignificant experience of working in a mental health setting.
oSound knowledge and understanding of mental health issues, taking a positive, non-judgemental approach towards service users, carers, colleagues and members of the public.
oThe ability, with supervision, to manage own workload in an effective and timely manner.

Desirable

Experience of working with people living with dementia

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Road

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)