Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Team Administrator - Petherton Resource Centre, Bristol

The closing date is 27 August 2025

Job summary

An opportunity has arisen to join the existing admin team at Bristol Autism Spectrum Service.

The service provides diagnostic and post-diagnostic support for autistic adults. We cover a large geographical area (all of Bristol, North Somerset and South Gloucestershire).

The team are made up of consultants, speciality doctors, nurses, psychologists, speech and language therapists and admin staff. We are a passionate and friendly team based in Hengrove in Bristol and we welcome enthusiastic admin candidates to apply for this exciting position!

Main duties of the job

Working under the supervision of the lead administrators, the successful candidate will join the existing admin team which consists of 2 x Band 3 administrators, and 2 x Band 4 lead administrators.

BASS is a very busy service with a current waiting list of over 1,000 service users.

The successful candidate will be able to work in a busy environment, and will have good communication skills and be able to use MS office packages including Word, Excel and Access with ease. A calm, approachable manner is expected as many service users contact the office; some of these calls can be challenging due to distress and mental health issues.

The successful candidate will manage clinicians' calendars, book appointments, contact service users and answer phones.

It would be desirable for candidates to have a working knowledge of Access databases.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Foundation Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and some parts of Dorset.

Our outstanding people promote mental health and well-being. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-SS123-0825

Job locations

Petherton Resource Centre

Petherton Road

Bristol

BS14 9BP

Job description

Job responsibilities

To respond to email enquiries effectively and in a timely fashion
To arrange appointments for clinical staff
To answer calls from service users and professionals offering relevant guidance and support
To use RiO as the primary electronic clinical system, recording accurate clinical notes
To process service referrals, and discharge when required
To take team meeting minutes on a rota basis
To manage internal/external mail

Job description

Job responsibilities

To respond to email enquiries effectively and in a timely fashion
To arrange appointments for clinical staff
To answer calls from service users and professionals offering relevant guidance and support
To use RiO as the primary electronic clinical system, recording accurate clinical notes
To process service referrals, and discharge when required
To take team meeting minutes on a rota basis
To manage internal/external mail

Person Specification

Experience

Essential

Years experience working in an admin role
Ability to work in a busy enviroment
Good communication skills
Ability to manage own workload
Experience of taking minutes
Ability to work to deadlines
Proficient in use of Microsoft packages
Demonstrates good understanding of confidentiality

Person Specification

Experience

Essential

Years experience working in an admin role
Ability to work in a busy enviroment
Good communication skills
Ability to manage own workload
Experience of taking minutes
Ability to work to deadlines
Proficient in use of Microsoft packages
Demonstrates good understanding of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Petherton Resource Centre

Petherton Road

Bristol

BS14 9BP

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Petherton Resource Centre

Petherton Road

Bristol

BS14 9BP

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)