Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Clinical Services Administrator, Weston Super Mare

The closing date is 23 July 2025

Job summary

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.

This varied and interesting role provides administrative support to the North Somerset CAMHS. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team. Good communication and organisational skills are vital. Service user care is at the heart of our work so empathy and compassion goes without saying.

Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.

Main duties of the job

To provide comprehensive administration support to multi-disciplinary teams and departments including medical staff and the system-wide multi-disciplinary team.

You will need to be flexible and reactive to the current requests and demands.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata (pay award pending)

Contract

Permanent

Working pattern

Part-time

Reference number

342-CAMHS076-0725

Job locations

Long Fox Unit

Weston General Hospital

Weston Super Mare

BS23 4TS

Job description

Job responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

General administrative duties as required including minute taking.

Job description

Job responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

General administrative duties as required including minute taking.

Person Specification

Experience

Essential

General Administration

Desirable

Note taking/audio typing

Computer skills

Essential

Microsoft office

Desirable

IT systems

Team working

Essential

Working as part of a team

Desirable

Consideration/empathy for others

Organisational

Essential

Working in NHS

Desirable

Working in Mental Health

Person Specification

Experience

Essential

General Administration

Desirable

Note taking/audio typing

Computer skills

Essential

Microsoft office

Desirable

IT systems

Team working

Essential

Working as part of a team

Desirable

Consideration/empathy for others

Organisational

Essential

Working in NHS

Desirable

Working in Mental Health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Long Fox Unit

Weston General Hospital

Weston Super Mare

BS23 4TS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Long Fox Unit

Weston General Hospital

Weston Super Mare

BS23 4TS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)