Band 4 - Community Support Worker – Kingfisher Outreach - Bristol

Job description

Job responsibilities

Communication and Working Relationships:

To communicate in a skilled and respectful manner with clients, families and carers who may have specific difficulties in understanding and/or communicating and who may be distressed/present with complex behaviour.

To participate in clinical and core group meetings and to work collaboratively with other colleagues in the multi-disciplinary team.

To maintain appropriate professional boundaries whilst recognising abilities and limitations of own competence.

To communicate complex and sensitive condition related information concerning the assessment, treatment and risk factors in relation to a range of mental and physical health difficulties.

To always establish and maintain clear and professional relationships with others.

To liaise and work collaboratively with a range of other professionals in statutory and non-statutory organisations agencies.

Provide a high standard of written and verbal communication that is clear and in line with Trust documentation standards.

Analysis and Judgement:

Recognise own clinical competencies, knowledge base and experience, and ensure that you practice within this, acting as a positive role model, and seek support as required.

To make informed and well-reasoned decisions, recognising when to seek further advice from a registered practitioner.

Undertake observation, data gathering and risk assessments to determine the appropriate course of action, which has taken into consideration a range of possible options. Where necessary, ensure that consultation with senior colleagues is undertaken.

Recognise and take action to deal with any situations which may provide a conflict of interest.

Planning and organisation:

To organise, plan and prioritise own workload under guidance of a registered practitioner.

To provide evidence-based advice, guidance and consultancy to service users, family members, carers and professionals within standard protocols.

Planning, co-ordination and review of services including active reviews and reviews of placements as delegated by other registered practitioners.

Organise clinical meetings and ensure that interventions/services are planned in an integrated and co-ordinated manner to best support the service users/carers, this may include liaison with external agencies.

Patient/Client Care, Treatment and Therapy:

To always promote and uphold the privacy, dignity, rights, health and wellbeing of service users and their care givers including adherence to the Mental Capacity Act code of practice.

Deliver specific care packages including assessing, planning, intervention and evaluation according to the Trusts standard protocols and maintain accountability for own actions within the delivery of this care.

To comply with Trust policies and procedures and the Code of Conduct for Health Care Support Workers and Adult Social Care Workers in England.

To implement a range of assessments and interventions relevant to people with learning disabilities and autistic people, consistent with a strength based, recovery approach and positive behaviour support planning to enable the individual and their Carers to be held central to their care and their involvement proactively encouraged.

To support and advocate for patients enabling their active contribution to the Your Team Your Conversation Your Plan approach.

Provide evidence based clinical advice in relation to the individuals in the care of the team.

Ensure that appropriate action is taken for safeguarding adults and children under the guidance of a registered practitioner.

Under the direction of and upon successful completion of any required additional training, can assist (in accordance with NMC delegated authority guidance) a registered nurse to ensure that recommended physical health and other monitoring requirements of mental health medication (in line with relevant trust policy, standards and guidelines) is completed, recorded and if necessary escalated for further action.

Under the direction of and upon successful completion of any required additional training, can assist (in accordance with NMC delegated authority guidance) a registered nurse and/or the individual in the administration of certain topical and oral medicines as per an individuals care and treatment plan e.g. creams, eye drops, inhalers, assist in observing successful administration of medicines being administered covertly.

Maintain up to date clinical records in a timely and accurate manner in accordance with Trust policy.

Policy Implementation:

To follow Trust policy guidance in relation to your team and role and to comment on proposed policy changes and service developments.

Actively embrace change, respond positively to new priorities and challenges and look for opportunities for service development and improvement.

To contribute to service development activities as required by line management to improve the quality of care offered by the team.

To contribute to any relevant Research and Development activities as undertaken within the team.

Finance, Equipment and Resources:

Responsible for the safe use of any relevant equipment/resources in line with Trust Policy.

Responsibility for the handling of monies, medication and individuals valuables if deemed necessary under the indirect supervision of a registered practitioner.

Responsible for the ordering of supplies/equipment as necessary under the indirect supervision of a registered practitioner.

For more details please see JD file attached.

Person Specification

Education and Qualification

Essential

• GCSE in Math's and English (Grade C or above) or Level 2 Key Skills/Functional Skills in Math's and English.
• Level 3 QCF in Health and Social Care or equivalent qualification.

Desirable

• Foundation Degree in Health and Social Care or qualification to diploma level or equivalent.

Experience and Knowledge

Essential

• Knowledge and experience of learning disabilities and good practice in terms of supporting and working with people with Learning Disabilities and or autism and their Carers.
• Knowledge and experience of a range of Mental Health presentations and associated medications for people with a Learning Disability and or autism.
• Previous experience working with patients with Learning Disabilities and or autism that present with complex behaviours used to communicate their distress.
• Basic IT skills.

Desirable

• Experience working with patients with autism and mental health diagnoses.
• Awareness of the Code of conduct for Health Care Support Workers /Adult Social Care Workers in England.

Skills and Abilities

Essential

• Excellent verbal, nonverbal and written communication skills.
• Able to work in a team effectively and collaboratively.
• Organisation and time management skills.
• Able to travel and work across the area covered by the trust as requested by Line Manager.

Desirable

• Ability to use a variety of Communication systems.

Other

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Ability to accept and use supervision appropriately and effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Black Berry Hill Hospital

Manor Road

Bristol

BS16 2EW

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)