Avon & Wiltshire Mental Health Partnership NHS Trust

Band 2 Hotel Services Assistant - Green Lane Hospital

The closing date is 07 July 2025

Job summary

Weekend Hotel Services Assistant.

Saturday and Sunday (15 hours per week).

The successful post holder(s) will provide a cleaning and catering service to our Service Users, Staff and Visitors across our Wards and Departments.

You will be working as part of an established Team who provide a full Hotel Services function across the Hospital.

Main duties of the job

Cleaning - Cleaning all areas of the Hospital, including bedrooms with en-suite facilities, bathrooms, day rooms, lounges, corridors, offices and other areas of the Ward.

Catering - The preparation and service of lunch and evening meals items, the handling, reheating, and service of cook-freeze meals. Making light snacks including salads, sandwiches and beverages. Washing up and associated cleaning within the Ward kitchen and dining room.

Other duties - Handling and disposal of waste, periodic cleaning, such as carpet shampooing and curtain changing.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust); a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

23 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM038-0625

Job locations

Green Lane Hospital

Marshall Lane

Devizes

SN10 5DS

Job description

Job responsibilities

HOUSEKEEPING

Cleaning in all areas to the agreed NHS specification (including but notlimited to National Standards of Cleanliness, CQC outcomes and PLACE, and in line with local schedules.

Completion of cleaning records.

Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. on-going issues around access.

Adhering to all aspects of Infection Control to ensure the potential forspread of infection is minimised.

Working in accordance with the National Colour Coding guidance.

Carrying out termination cleans in line with Trust policy.

Carrying out isolation cleaning in line with Trust policy.

Completing and documenting a scheduled deep cleaning programme for the specified area.

Collection and storage of waste from locations according to the Hospital waste disposal policy.

Complete other cleaning duties as required. This will include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass and wall washing.

Report all sightings of pests to the Hotel Services Office.

Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.

Receive and store clean laundry/linen. Remove full soiled linen bags to the collection point. Replace linen bags as required.

Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use.

Assessing condition of equipment and reporting defects.

CATERING

Receipt of chilled meals and stores, checking for quantity, quality.

To ensure the correct storage and rotation of chilled meals and stores.

Regeneration of chilled/frozen meals, according to guidelines and food safety instructions. Under Nursing supervision to serve all meals,ensuring correct portioning and presentation of meals.

Monitoring, recording of food temperatures, as required.

Washing by machine all crockery, cutlery and utensils.

GENERAL

Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis.

Reporting maintenance faults to the Hotel Services Office in accordance with local procedure.

Undertaking flushing of water outlets in accordance with the agreed schedule. Completion of flushing records.

Assisting with the refitting of anti ligature dispenser holders as appropriate.

Maintain high standards of personal hygiene.

Ensure all information appertaining to Patients and staff is kept confidential.

Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band.

Job description

Job responsibilities

HOUSEKEEPING

Cleaning in all areas to the agreed NHS specification (including but notlimited to National Standards of Cleanliness, CQC outcomes and PLACE, and in line with local schedules.

Completion of cleaning records.

Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. on-going issues around access.

Adhering to all aspects of Infection Control to ensure the potential forspread of infection is minimised.

Working in accordance with the National Colour Coding guidance.

Carrying out termination cleans in line with Trust policy.

Carrying out isolation cleaning in line with Trust policy.

Completing and documenting a scheduled deep cleaning programme for the specified area.

Collection and storage of waste from locations according to the Hospital waste disposal policy.

Complete other cleaning duties as required. This will include items such as wheelchairs, commodes, trolleys, furniture/fittings, internal glass and wall washing.

Report all sightings of pests to the Hotel Services Office.

Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.

Receive and store clean laundry/linen. Remove full soiled linen bags to the collection point. Replace linen bags as required.

Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use.

Assessing condition of equipment and reporting defects.

CATERING

Receipt of chilled meals and stores, checking for quantity, quality.

To ensure the correct storage and rotation of chilled meals and stores.

Regeneration of chilled/frozen meals, according to guidelines and food safety instructions. Under Nursing supervision to serve all meals,ensuring correct portioning and presentation of meals.

Monitoring, recording of food temperatures, as required.

Washing by machine all crockery, cutlery and utensils.

GENERAL

Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis.

Reporting maintenance faults to the Hotel Services Office in accordance with local procedure.

Undertaking flushing of water outlets in accordance with the agreed schedule. Completion of flushing records.

Assisting with the refitting of anti ligature dispenser holders as appropriate.

Maintain high standards of personal hygiene.

Ensure all information appertaining to Patients and staff is kept confidential.

Any other duties within the hotel services functions as may reasonably be requested and as appropriate to band.

Person Specification

Skills & Knowledge

Essential

Literate
Numerate

Desirable

Previous housekeeping experience
Previous catering experience
Flexible attitude to working extra hours
Food Hygiene Awareness
COSHH Awareness

Person Specification

Skills & Knowledge

Essential

Literate
Numerate

Desirable

Previous housekeeping experience
Previous catering experience
Flexible attitude to working extra hours
Food Hygiene Awareness
COSHH Awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Lane

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital

Marshall Lane

Devizes

SN10 5DS

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)