Avon & Wiltshire Mental Health Partnership NHS Trust

Band 4 Community Mental Health Support Worker - Weston-super-Mare

Information:

This job is now closed

Job summary

Op COURAGE Southwest is a NHS England commissioned service delivering a veterans' mental health service across the Southwest area which includes Devon, Cornwall, Somerset, Bristol, Gloucestershire, Wiltshire and Dorset.

Op COURAGE, working in conjunction with statutory NHS services, provides a complete mental health pathway for service personnel, reservists, armed forces veterans, and their families. We also work closely with a number of third sector military organisations and other commissioned military services.

Op COURAGE builds on the existing statutory provision within local areas to ensure that a veteran can access a holistic service that brings together mental health, physical health and wellbeing provision to meet the veteran's individual need.

Op COURAGE Southwest is one of 6 national NHS teams and works across the area in a partnership with specialist organisations to provide an integrated service. AWP is the Lead provider for Op Courage Southwest Integrated Veterans Mental Health Services (IVMH), other members of the partnership are:

Dorset Healthcare University Foundation NHS Trust,

Walking With The Wounded,

Combat Stress,

Mental Health Matters,

Togetherall.

We are currently seeking to recruit a Band 4 Community Support Worker who will work across the Somerset and Dorset area and support the delivery of this vital service.

Main duties of the job

To provide focused, person-centred support and care interventions to people living in the community with severe and enduring mental health needs. To work alongside a multidisciplinary team, under the indirect supervision of registered clinicians, in an associate recovery worker and/or care coordinator role. Key activities will include:

Forming compassionate, recovery-focused, therapeutic relationships with service users and their carers, supporting them to manage their mental health needs in a community setting.

Engaging in the full range of ongoing needs assessment processes required by the team, including mental state, dynamic clinical risk, spiritual and cultural needs, and emotional, psychological and physical wellbeing.

Supporting service users to manage their finances and / or housing needs.

Empowering service users to self-manage aspects of their ongoing treatment, such as medication, diet and lifestyle, physical health and general wellbeing.

Key activities may also include undertaking the role of Care Coordinator for service users who have been assessed as presenting relatively low to moderate levels of clinical complexity and risk, under the guidance and supervision of registered clinicians.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Home or remote working

Reference number

342-SS077-0625

Job locations

The Coast Resource Centre

Diamond Batch

Weston-Super-Mare

BS24 7EP


Job description

Job responsibilities

Promote and champion the rights, values, responsibilities and diversity of people, and act in an open and compassionate way within clear professional boundaries.

Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.

Contribute to the planning, implementation and review of care packages, including implementing specific parts of an individual care plan.

Working autonomously within relevant practice boundaries, under indirect, but not direct, supervision of registered clinicians.

Conduct comprehensive assessments of mental health needs and clinical risks.

Maintain accurate, confidential records of patient activity, contributing to a range of written documents as appropriate, including reports, referrals and letters.

Enable people to understand and manage their mental health needs in line with their care plan and relapse prevention strategies.

Support individuals in developing and maintaining their identity and personal relationships, including potentially difficult relationships.

Support people with mental health needs to engage with their own health care, in accordance with their care plan.

Act to protect individuals from abuse and harm in line with local and National policies and procedures (e.g. Safeguarding, Risk Management, Suicide Prevention).

Work proactively with carers and families, identifying carers needs and signposting to appropriate services or agencies.

Proactively develop your knowledge and practice, making use of both clinical and management supervision and available learning opportunities.

Promote, monitor and maintain health, safety and security in the workplace.

Job description

Job responsibilities

Promote and champion the rights, values, responsibilities and diversity of people, and act in an open and compassionate way within clear professional boundaries.

Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers, team members and other agencies. This may include accessing translation and interpreting services.

Contribute to the planning, implementation and review of care packages, including implementing specific parts of an individual care plan.

Working autonomously within relevant practice boundaries, under indirect, but not direct, supervision of registered clinicians.

Conduct comprehensive assessments of mental health needs and clinical risks.

Maintain accurate, confidential records of patient activity, contributing to a range of written documents as appropriate, including reports, referrals and letters.

Enable people to understand and manage their mental health needs in line with their care plan and relapse prevention strategies.

Support individuals in developing and maintaining their identity and personal relationships, including potentially difficult relationships.

Support people with mental health needs to engage with their own health care, in accordance with their care plan.

Act to protect individuals from abuse and harm in line with local and National policies and procedures (e.g. Safeguarding, Risk Management, Suicide Prevention).

Work proactively with carers and families, identifying carers needs and signposting to appropriate services or agencies.

Proactively develop your knowledge and practice, making use of both clinical and management supervision and available learning opportunities.

Promote, monitor and maintain health, safety and security in the workplace.

Person Specification

Knowledge

Essential

  • Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services.
  • Able to demonstrate a broad understanding of the concept of confidentiality. Demonstrates an appreciation of the values that underpin the delivery of care
  • Able to demonstrate an appreciation of equal opportunities/diversity issues.

Desirable

  • Awareness of the Care Programme Approach and it's application

Skills

Essential

  • The ability to form and sustain a trusting relationship with service users/carers
  • Well-developed listening skills and effective verbal communication skills such as to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.
  • Written communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data effectively.
  • Team-working skills within a multi-disciplinary group
  • Flexible and adaptable to change

Experience

Essential

  • Significant experience of working in a health or social care setting.
  • Experience of mental health services, as a user, carer, volunteer or worker
  • Sound knowledge and understanding of mental health issues, taking a positive, non-judgmental approach towards service users, carers, colleagues and members of the public.

Desirable

  • Experience of teaching/training individuals or groups.
  • Direct military experience or experience of working with veterans and their families/carers etc.
Person Specification

Knowledge

Essential

  • Able to demonstrate a general understanding of mental health issues with a positive, non-judgemental approach towards people requiring mental health services.
  • Able to demonstrate a broad understanding of the concept of confidentiality. Demonstrates an appreciation of the values that underpin the delivery of care
  • Able to demonstrate an appreciation of equal opportunities/diversity issues.

Desirable

  • Awareness of the Care Programme Approach and it's application

Skills

Essential

  • The ability to form and sustain a trusting relationship with service users/carers
  • Well-developed listening skills and effective verbal communication skills such as to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.
  • Written communication skills, with the ability to produce written reports, maintain accurate records and establish statistical data effectively.
  • Team-working skills within a multi-disciplinary group
  • Flexible and adaptable to change

Experience

Essential

  • Significant experience of working in a health or social care setting.
  • Experience of mental health services, as a user, carer, volunteer or worker
  • Sound knowledge and understanding of mental health issues, taking a positive, non-judgmental approach towards service users, carers, colleagues and members of the public.

Desirable

  • Experience of teaching/training individuals or groups.
  • Direct military experience or experience of working with veterans and their families/carers etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

The Coast Resource Centre

Diamond Batch

Weston-Super-Mare

BS24 7EP


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

The Coast Resource Centre

Diamond Batch

Weston-Super-Mare

BS24 7EP


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Occupational Therapist

Joanne Lawson

joanne.lawson6@nhs.net

07864960077

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year (pro rata)

Contract

Permanent

Working pattern

Full-time, Part-time, Home or remote working

Reference number

342-SS077-0625

Job locations

The Coast Resource Centre

Diamond Batch

Weston-Super-Mare

BS24 7EP


Supporting documents

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