Avon & Wiltshire Mental Health Partnership NHS Trust

Band 8a, Older Adult Community Services Manager, Swindon

The closing date is 02 June 2025

Job summary

Are you passionate about delivering high quality mental health care for older people? Do you want to deliver transformation that makes a real difference to people who use our services, alongside carers and staff? Do you believe in shaping services alongside the people who use them?

An exciting opportunity has arisen in Swindon for a Later Life Community Services Manager. This is a newly created role, developed in direct response to a recognised lead for dedicated leadership, coordination and vision across our later life pathways.

We are looking for a compassionate, motivated and values-driven leader with a strong commitment to older people's mental health, including organic and functional needs. You will hold a strong belief in the value of lived experience and co-production, alongside the ability to lead with kindness, clarity and purpose across professional and organisational boundaries.

Main duties of the job

Initially, your focus will be to support the delivery of pathway improvement and transformation across our later life community services (including bridging gaps, improving transitions, focus on evidence based interventions), some of which is already underway through existing programmes of work. You will link closely with colleagues, service users, carers and system partners to achieve this.

Over time, the role will evolve to include full service management of the community later life services within Swindon, including responsibility for the day to day delivery of safe, effective and high quality care. You will support governance structures to ensure robust learning from incidents, and you will maintain an overview of risk reporting and complaints. You will also contribute to developing service and quality improvements.

Significant experience within older people's mental health services is key, alongside experience of working in the community. You will be keen to take on a new challenge, and committed to improvement and compassionate, inclusive care.

This is an opportunity to develop your own clinical and operational leadership skills within a supportive locality leadership team. If you are positive, skilled in developing relationships, can communicate clearly and honestly, and are motivated and curious, then we would love to hear from you.

Please see attached job description / key local information for further detail.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year

Contract

Permanent

Working pattern

Full-time

Reference number

342-SWN036-0525

Job locations

Sandalwood House

Sandalwood Court, Highworth Road

Swindon

SN3 4WF

Job description

Job responsibilities

Main duties and responsibilities

To provide operational management and leadership for the Later Life Community Services within a local care pathway, including Community Mental Health and Access Services.

To directly manage and supervise the Community / Access Team Managers and associated staff within the specific service area, providing cross-cover for colleagues as necessary.

To contribute to the delivery of the Divisional and Locality Business Plan, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.

To work in close partnership with Service Users, Carers, Clinical Staff, TrustPerformance Management and Finance Staff, Corporate Services, HumanResources, Community Care, Independent and Not for Profit Organisations in the delivery of operational services.

The post holder will contribute to the development of the identity and structure of the Divisional and locality-wide service through the creation of clear lines of accountability within their service for all key result areas and performance management arrangements.The post holder will share corporate responsibility in relation to:Financial dutiesObligations under Health & Safety and Fire SafetyDelivery of Standards for Better Health, including Infection ControlPolicies for clinical and organisational risk management including ICPAOther performance requirements as set out in the Divisional and Locality Balanced Scorecard & Accountability AgreementStrategies for modernisation, innovation and sustainability.

Key Result Areas

To take management and leadership responsibility for the operational delivery of services within the designated service area.

To manage the capacity of the service using established tools and techniques including entry and exit criteria, and highlight underlying issues to the Area Manager.

To manage the performance of the service in line with defined measurescontained within the Balanced Scorecard and associated processes. This includes information management and timely and accurate data entry at team level.

To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience.

To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers.

To contribute to the development of a Service Strategy for Divisional services at a local level in line with Divisional objectives.

To contribute to the Integrated Business Plan for the Division and Locality as part of the delivery strategy and the Trusts overarching Integrated Business Plan.

To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area.

To deliver operational services in line with national, Trust and Divisional strategicobjectives and policies.

To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments.

To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area.

To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme

Approach and/or Single Assessment Process, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaints.

To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team/ward establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, investigations and grievances.

To ensure staff compliance with Safeguarding processes to protect Users, Carers and Vulnerable Adults.

To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.

To manage the allocated budget for the service area within Trust StandingFinancial Instructions, delivering key financial planning actions at key stages of the trusts Annual Business planning cycle and delivering financial sustainability through achievement of financial balance.

To manage the performance of individuals and teams required to ensure the clear delivery of Trust, Locality, and Divisional objectives.

To implement strategies for Divisional workforce planning and staff development within the service area.

To contribute to the leadership of service area redesign promoting thedevelopment of practice in line with national policies and evidence base.

To ensure involvement of the team leaders in service area planning, delivery, choice, and governance including the maintenance of links with key groups/networks.

To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.

To contribute towards the management of identified projects within the service area.

To undertake investigations of serious untoward incidents, complaints,disciplinaries and grievances

To maintain effective communication with Staff, Unions, Service Users and Carers.

To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

To contribute to the maintenance of the Trust estate from which Divisional services are delivered, engaging with hotel services management structures to ensure, facilities management, building maintenance, transport, medical devices and waste management objectives at Area and Service area levels are achieved.

To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster.

To contribute to the provision of an out of hours on call rota.