Avon & Wiltshire Mental Health Partnership NHS Trust

Band 3 Support Receptionist - Clevedon

Information:

This job is now closed

Job summary

We are looking for a part time receptionist looking to join our friendly North Somerset team, based at Windmill House in Clevedon. This position is for one day per week, so is ideally suited to somebody looking to supplement an existing income.

Main duties of the job

  • Front of house reception duties at Windmill House in Clevedon.
  • First point of contact for phone calls to clinical teams at sites; transferring calls, taking accurate messages and escalating as appropriate.
  • Meeting and greeting patients and visitors.
  • Advising clinicians when their patients have arrived.
  • Room bookings.
  • Opening and closing the buildings.
  • Making sure the clinic rooms have everything they need.
  • Sorting the post.
  • Signing for deliveries.
  • Reporting building defects.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

03 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Job share

Reference number

342-EFM010-0325

Job locations

Windmill House

Windmill Road

Clevedon

BS21 6UJ


Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Receptionist will be based primarily at Windmill House in Clevedon, but on occasion may need to travel to other locations across the locality. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke IT systems.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training will be provided in respect of the role.

Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Receptionist will be based primarily at Windmill House in Clevedon, but on occasion may need to travel to other locations across the locality. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke IT systems.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training will be provided in respect of the role.

Person Specification

Communication

Essential

  • Face to face communications skills
  • Written communication skills

Desirable

  • Previous reception experience

IT Skills

Essential

  • IT skill including Microsoft packages and word processing

Knowledge

Essential

  • Experience of general administrative systems and office procedures

Team Work

Essential

  • Experience of working within a team

Flexible working

Essential

  • Able to work flexibly / change plans
Person Specification

Communication

Essential

  • Face to face communications skills
  • Written communication skills

Desirable

  • Previous reception experience

IT Skills

Essential

  • IT skill including Microsoft packages and word processing

Knowledge

Essential

  • Experience of general administrative systems and office procedures

Team Work

Essential

  • Experience of working within a team

Flexible working

Essential

  • Able to work flexibly / change plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Windmill House

Windmill Road

Clevedon

BS21 6UJ


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Windmill House

Windmill Road

Clevedon

BS21 6UJ


Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Area Site Coordinator - North Somerset

Vicki Briggs

vicki.briggs@nhs.net

01934317246

Details

Date posted

03 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Job share

Reference number

342-EFM010-0325

Job locations

Windmill House

Windmill Road

Clevedon

BS21 6UJ


Supporting documents

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