Band 3 Support Receptionist - Weston-super-Mare

Avon & Wiltshire Mental Health Partnership NHS Trust

This job is now closed

Job summary

A great opportunity has arisen for an experienced receptionist to join our friendly team. Staffed between 09.00 - 17.00 Monday to Friday. The role will provide a central point of contact and front of house reception duties for our North Somerset receptions across three sites:

Coast Resource Centre in Worle, Weston-Super-Mare.
Long Fox Unit in Weston-Super-Mare (on Weston General Hospital site).
Windmill House in Clevedon.

Ability to travel to any of these three locations is therefore essential.

Main duties of the job

Reception cover and support across three different sites in North Somerset.
First point of contact for phone calls to clinical teams at sites; transferring calls, taking accurate messages and escalating as appropriate.
Meeting and greeting patients and visitors.
Advising clinicians when their patients have arrived.
Room bookings.
Opening and closing the buildings.
Making sure the clinic rooms have everything they need.
Sorting the post.
Signing for deliveries.
Reporting building defects.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Date posted

22 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

342-EFM073-1124

Job locations

Coast Resource Centre

Diamond Batch

Weston-Super-Mare

BS24 7FY

Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

The Receptionist will provide assistance as required depending on service need across three different receptions based at Coast Resource Centre and Long Fox Unit in Weston-Super-Mare, and Windmill House in Clevedon. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke IT systems.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training at each base will be provided in respect of the role.

Job description

Job responsibilities

You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.

In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.

Training at each base will be provided in respect of the role.

Person Specification

Communication

Essential

Face to face communications skills
Written communication skills

Desirable

Previous reception experience

IT Skills

Essential

IT skill including Microsoft packages and word processing

Knowledge

Essential

Experience of general administrative systems and office procedures

Team Work

Essential

Experience of working within a team

Flexible working

Essential

Able to work flexibly / change plans

Person Specification

Communication

Essential

Face to face communications skills
Written communication skills

Desirable

Previous reception experience

IT Skills

Essential

IT skill including Microsoft packages and word processing

Knowledge

Essential

Experience of general administrative systems and office procedures

Team Work

Essential

Experience of working within a team

Flexible working

Essential

Able to work flexibly / change plans

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.