Job summary
Are you a diligent individual with experience in data handling and excellent communication skills? If so, this may be the job for you...
An opportunity has arisen for an IT Service Desk Administrator to join the Trust's busy IT Service Desk team. As a key member of our team, you'll play a crucial role in ensuring smooth operations and excellent user support. Prior knowledge of Directory Manager, NHSmail and Microsoft Excel would be advantageous.
This is a 6 month Fixed Term Contract post.
Remote working is supported, however we encourage applicants to be within commuting distance of Bath to facilitate training, meetings and assistance if required.
Main duties of the job
The successful candidate will be expected to carry out the following duties;
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Ensure that the Trust's IT user databases are kept accurate and up-to-date. This includes administration of user's computer accounts (creation/modification and deletion), changing passwords, and changing user's workgroup membership.
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Act as the Trust's Local Organisation Administrator (LOA) with respect to the national NHSmail service.
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Taking receipt of Service Desk support requests (primarily telephone but also email, written and in person) and logging them, either for resolution within the Service Desk Team or for escalation to other more specialised areas of the IT Department acting as cover for front line support as necessary.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
A) Technical Administration1) To ensure that all required system administration activities are carried out in a structured and timely manner.2) To provide excellent customer service at all times (e.g. call answering and on emails)
B) User Account & Workgroup Administration1) Checking authorisation forms for validity, creating User accounts and authorising account changes using Directory Manager.2) Ensuring that the information held is accurate.3) Making modifications to user accounts and Workgroups etc. and deleting them when necessary.4) Ensuring that the Trusts security measures, specifically with regard to the use of network accounts etc,. are adhered to.5) Sending and processing of Leaver and Joiner notifications.6) Responding to information requests from other internal support teams.
C) Local Administration of NHS Directory1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail Directory which includes the following tasks:-2) Ensures the Trusts directory is kept up to date and appropriate information is being passed to the national directory service.3) Ensures that starters and leavers of the Trust are recorded in the Trusts directory.4) Responds to and rectifies any reported data quality problems.5) Performs any other housekeeping relating to the link between the Trusts directory and the national directory service.6) Acts as liaison point for the national directory service on changes to centrally-managed directory data.
D) Local Administration of NHSMail (Email)1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail service which includes the following tasks:-2) Creates and manages shared mailboxes.3) Creates group calendars and other resources.4) Reminds users to check delegated permissions on a regular basis.5) Monitors and acts upon reports from the NHSMail service regarding user registrations and user activity.6) Acts as a liaison point between the Trust and the NHSMail Helpdesk to ensure that password resets, changes to mailbox sizes and creation of /changes to distribution lists are acted upon.
E) Other1) When the IT Service Desk is working at capacity this post may be called upon to provide cover (primarily answering telephones).2) Undertake such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the Manager.
Job description
Job responsibilities
A) Technical Administration1) To ensure that all required system administration activities are carried out in a structured and timely manner.2) To provide excellent customer service at all times (e.g. call answering and on emails)
B) User Account & Workgroup Administration1) Checking authorisation forms for validity, creating User accounts and authorising account changes using Directory Manager.2) Ensuring that the information held is accurate.3) Making modifications to user accounts and Workgroups etc. and deleting them when necessary.4) Ensuring that the Trusts security measures, specifically with regard to the use of network accounts etc,. are adhered to.5) Sending and processing of Leaver and Joiner notifications.6) Responding to information requests from other internal support teams.
C) Local Administration of NHS Directory1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail Directory which includes the following tasks:-2) Ensures the Trusts directory is kept up to date and appropriate information is being passed to the national directory service.3) Ensures that starters and leavers of the Trust are recorded in the Trusts directory.4) Responds to and rectifies any reported data quality problems.5) Performs any other housekeeping relating to the link between the Trusts directory and the national directory service.6) Acts as liaison point for the national directory service on changes to centrally-managed directory data.
D) Local Administration of NHSMail (Email)1) Act as the Trusts Local Organisation Administrator (LOA) with respect to the NHSMail service which includes the following tasks:-2) Creates and manages shared mailboxes.3) Creates group calendars and other resources.4) Reminds users to check delegated permissions on a regular basis.5) Monitors and acts upon reports from the NHSMail service regarding user registrations and user activity.6) Acts as a liaison point between the Trust and the NHSMail Helpdesk to ensure that password resets, changes to mailbox sizes and creation of /changes to distribution lists are acted upon.
E) Other1) When the IT Service Desk is working at capacity this post may be called upon to provide cover (primarily answering telephones).2) Undertake such other duties as may reasonably be required of you commensurate with your general level of responsibility and the general scope of the post, as determined by the Manager.
Person Specification
Qualification
Essential
- GSCE A-C in Maths and English, or evidence of successful secondary education
Desirable
- ITIL Qualification
- Evidence of successful further education (at 16+ level) related to IT
- Evidence of successful higher education (at 18+ level) related to IT
Skills
Essential
- Able to prioritise workload in order to deliver results
Desirable
- Practical experience using or supporting at least two of the of the following: Windows 10, Microsoft Office, PC Hardware, Active Directory, IT Ticketing Systems
Experience
Essential
- Practical experience working within a support team
Desirable
- Experience working in a high stakes or large corporate environment
- Experience with NHS systems and processes
- Experience working to deadline
Communication
Essential
- Written and verbal communications
- Administrative and organisational skills
- Customer focused
- Team focused
Desirable
- Ability to document procedures/processes
- Ability to present a range of technical terms and concepts to non-technical system users in a clear concise way
Person Specification
Qualification
Essential
- GSCE A-C in Maths and English, or evidence of successful secondary education
Desirable
- ITIL Qualification
- Evidence of successful further education (at 16+ level) related to IT
- Evidence of successful higher education (at 18+ level) related to IT
Skills
Essential
- Able to prioritise workload in order to deliver results
Desirable
- Practical experience using or supporting at least two of the of the following: Windows 10, Microsoft Office, PC Hardware, Active Directory, IT Ticketing Systems
Experience
Essential
- Practical experience working within a support team
Desirable
- Experience working in a high stakes or large corporate environment
- Experience with NHS systems and processes
- Experience working to deadline
Communication
Essential
- Written and verbal communications
- Administrative and organisational skills
- Customer focused
- Team focused
Desirable
- Ability to document procedures/processes
- Ability to present a range of technical terms and concepts to non-technical system users in a clear concise way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
