Job summary
If you are an internal candidate on a substantive contract you may only apply for a secondment. Please ensure you have the support of your current line manager before applying. At the end of your secondment you will return to your current post at your current grade.
Are you up for a challenge? We provide the temporary staffing service for the whole of Avon and Wiltshire Mental Health Partnership NHS Trust. We are looking for someone who can hit the ground running to complement our well established team. This is a fast paced, sometimes difficult, environment which requires a calm and professional approach to dealing with urgent requests to provide cover.
Main duties of the job
The successful candidate will be flexible, motivated, possess good communication skills and have a good knowledge of computer systems, be especially skilled in Excel, as well as having an excellent eye for detail. Recent evidence of working in a clerical role or call centre is essential and evidence of working in a mental health setting would be advantageous. The role involves shift work operating seven days a week between the hours of 0730 and 2200. If you feel you have the necessary skills and experience and relish a challenge then we would like to hear from you.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
The AWP Temporary Staffing Co-ordinator will work as part of the AWP temporary staffing team with the objective of providing a comprehensive high quality temporary staffing and advisory service to all users of the AWP Temporary Staffing service.
The primary aim of the role is receive and cover shifts with appropriate workers in a timely and efficient manner.
The post holder will be actively involved in the day-to-day operation of AWP Temporary Staffing Service by processing requests as requested by wards/departments utilising the Trusts e-Roster system.
Establish and maintain excellent communication and working relationships with managers and Temporary workers alike by being the first point of contact for the AWP Temporary Staffing service.
Be responsible for resolving all enquiries efficiently and courteously, in a fast paced and at times challenging environment.
To act as the focal point for all e-Rostering queries, password resets and to provide administrative support to the Payroll function.
Job description
Job responsibilities
The AWP Temporary Staffing Co-ordinator will work as part of the AWP temporary staffing team with the objective of providing a comprehensive high quality temporary staffing and advisory service to all users of the AWP Temporary Staffing service.
The primary aim of the role is receive and cover shifts with appropriate workers in a timely and efficient manner.
The post holder will be actively involved in the day-to-day operation of AWP Temporary Staffing Service by processing requests as requested by wards/departments utilising the Trusts e-Roster system.
Establish and maintain excellent communication and working relationships with managers and Temporary workers alike by being the first point of contact for the AWP Temporary Staffing service.
Be responsible for resolving all enquiries efficiently and courteously, in a fast paced and at times challenging environment.
To act as the focal point for all e-Rostering queries, password resets and to provide administrative support to the Payroll function.
Person Specification
Experience
Essential
- Experience of working independently in an office environment
- Experience of accurate data input and working with a high attention to detail
- Experience of using a variety of software packages commonly used within an office environment.
Desirable
- Experience of using and working knowledge of electronic rostering systems.
- Experience of working in a customer service environment or telephone contact centre
Knowledge
Essential
- Good working knowledge of excel to be able to create and manipulate data
Desirable
- Understanding of NHS temporary staffing processes and procedures.
Customer Service
Essential
- Strong sense of quality and customer focus.
- Excellent telephone manner with the ability to respond to queries calmly, quickly and effectively
- Good interpersonal skills with the ability to work closely and effectively with staff at all levels of the organisation.
Organisation
Essential
- Highly organised approach and ability to prioritise own daily work to meet deadlines and targets.
- Ability to scan, copy and complete general administrative tasks to an accurate and consistently high standard
Ability
Essential
- Able to maintain employee records using electronic roster systems and other IT systems with the required attention to detail.
- Able to appropriately update and inform managers and workers in accordance with the temporary staffing processes and procedures.
- Able to provide and receive routine information orally, in writing and electronically to work colleagues, patients, public and other external agencies on a daily basis in the course of the working day.
- Able to impart to and record information from employees of the Trust (as appropriate) which often requires tact, sensitivity and high level communication skills
- Able to undertake any other administrative duties as directed by the Team leader or other senior member of the AWP temporary staffing team.
- Able to provide support and flexibility to the team to ensure a high level of service provision is maintained.
Commitment
Essential
- Committed to getting things right first time.
- Committed to continually improving the service delivered to the Trust.
Person Specification
Experience
Essential
- Experience of working independently in an office environment
- Experience of accurate data input and working with a high attention to detail
- Experience of using a variety of software packages commonly used within an office environment.
Desirable
- Experience of using and working knowledge of electronic rostering systems.
- Experience of working in a customer service environment or telephone contact centre
Knowledge
Essential
- Good working knowledge of excel to be able to create and manipulate data
Desirable
- Understanding of NHS temporary staffing processes and procedures.
Customer Service
Essential
- Strong sense of quality and customer focus.
- Excellent telephone manner with the ability to respond to queries calmly, quickly and effectively
- Good interpersonal skills with the ability to work closely and effectively with staff at all levels of the organisation.
Organisation
Essential
- Highly organised approach and ability to prioritise own daily work to meet deadlines and targets.
- Ability to scan, copy and complete general administrative tasks to an accurate and consistently high standard
Ability
Essential
- Able to maintain employee records using electronic roster systems and other IT systems with the required attention to detail.
- Able to appropriately update and inform managers and workers in accordance with the temporary staffing processes and procedures.
- Able to provide and receive routine information orally, in writing and electronically to work colleagues, patients, public and other external agencies on a daily basis in the course of the working day.
- Able to impart to and record information from employees of the Trust (as appropriate) which often requires tact, sensitivity and high level communication skills
- Able to undertake any other administrative duties as directed by the Team leader or other senior member of the AWP temporary staffing team.
- Able to provide support and flexibility to the team to ensure a high level of service provision is maintained.
Commitment
Essential
- Committed to getting things right first time.
- Committed to continually improving the service delivered to the Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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