Job summary
An exciting opportunity has arisen for enthusiastic and forward-thinking mental health clinician to join our established team of practitioners. Applications are welcome from registered Mental Health Nurses, Social Workers and Occupational Therapists.
You will be based within and work collaboratively with Medvivo staff at their base in Chippenham and enable NHS 111 callers to receive an appropriate mental health service where indicated.
You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers.
Working in partnership with team managers the post holder will ensure excellent clinical standards and effective workload management; this will be underpinned by robust and effective supervision processes. The role is primarily focussed on assessing and providing support to NHS 111 callers with a wide spectrum of mental health presentations advising on next steps and referring for further care when appropriate. The role will necessitate working weekends and evenings within rotational shift patterns.
Main duties of the job
We operate 7 days a week providing a core 24/7 mental health service as part of the major national implementation programme and introducing day time shifts allowing flexibility to work 09:00 to 17:00 or 08:00 to 16:00 or 10:00 to 18:00.
The role will include: Completing telephone mental health triages and providing advice and guidance to callers to NHS 111.Undertaking telephone based assessments and making onward referrals to services when clinically indicated.Working in collaboration with AWP BSW services such as Intensive Support Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage and Health Based Place of Safety.Provide advice and guidance to Medvivo clinicians and other statutory and commissioned services.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
- To delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service. 2. To ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise 8. To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Communications and Working Relationships NHS 111 out of hours cliniciansServices Users and Carers Health and social care teams Primary care servicesThird sector/voluntary agencies Community groups and local authority provision Other statutory agencies including;Police, Ambulance and Social Service Departments
Most challenging part of this role Ensuring the needs of service users and carers are at the heart of service delivery. Able to challenge clinical practice effectively to ensure that service users receive the most appropriate support in their recovery journey. To work collaboratively with a range of professionals and statutory agencies with their own at times competing agency demands.
Policies and ProceduresTrust employees are expected to follow Trust policies, procedures and guidance as well as professional standards and guidelines. Copies of Trust policies can be accessed via the staff intranet (Ourspace) or from your manager.
In particular, attention is drawn to the Trusts arrangements in relation to safeguarding children and vulnerable adults as well as infection prevention and control.
All employees are expected to be familiar with the Trusts approach to risk management, take a risk management approach to their own work and take responsibility for the management of the risks they own.
Confidentiality Much of the work is of a confidential nature. This means that no discussion should take place about the care, needs, or activities of any service user, except in the clear interest of that service user or other members of staff. Staff are reminded that personal information concerning colleagues is also confidential.
Job description
Job responsibilities
- To delivery of high quality and effective intensive out of hours Urgent Care mental health service for service users, carers and professionals calling the NHS 111 service. 2. To ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission for service users with the most complex and acute needs where appropriate. 3. To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis. 4. To be responsible for, ensuring that calls made to NHS 111 enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required. 5. To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff and regular liaison with other statutory agencies. Including the Police Service, Ambulance Service and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector and with nominated carers/advocates. 6. Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service. 7. To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise 8. To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans. 9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information. 10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals. 12. To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards. 13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements. 14. To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy. 15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training.16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained. 17. Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required. 18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity. 19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Communications and Working Relationships NHS 111 out of hours cliniciansServices Users and Carers Health and social care teams Primary care servicesThird sector/voluntary agencies Community groups and local authority provision Other statutory agencies including;Police, Ambulance and Social Service Departments
Most challenging part of this role Ensuring the needs of service users and carers are at the heart of service delivery. Able to challenge clinical practice effectively to ensure that service users receive the most appropriate support in their recovery journey. To work collaboratively with a range of professionals and statutory agencies with their own at times competing agency demands.
Policies and ProceduresTrust employees are expected to follow Trust policies, procedures and guidance as well as professional standards and guidelines. Copies of Trust policies can be accessed via the staff intranet (Ourspace) or from your manager.
In particular, attention is drawn to the Trusts arrangements in relation to safeguarding children and vulnerable adults as well as infection prevention and control.
All employees are expected to be familiar with the Trusts approach to risk management, take a risk management approach to their own work and take responsibility for the management of the risks they own.
Confidentiality Much of the work is of a confidential nature. This means that no discussion should take place about the care, needs, or activities of any service user, except in the clear interest of that service user or other members of staff. Staff are reminded that personal information concerning colleagues is also confidential.
Person Specification
Qualifications
Essential
- Registered Practitioner - Nurse/OT/Social worker with up to date registration. Diploma level/Degree in relevant health/social care profession, eg RMN, OT, Social Worker
Experience
Essential
- Demonstrates substantial post-registration experience gained working in a range of frontline adult mental health services, undertaking assessment and delivering interventions
- Demonstrates a developed understanding of the recovery principles, and the role of secondary mental health services in the delivery of care
- Awareness of the importance of working and engaging with carers
- Demonstrates substantial experience of, and relevant professional practice qualification in mentoring/assessing students and learners
- Experience of supervising junior members of staff
Desirable
- Relevant post-registration qualifications, such as Thorn, Non Medical Prescribing, CBT, AMHP, Brief Interventions etc
- Experience gained in a wide variety of settings
- Experience leading shifts
Person Specification
Qualifications
Essential
- Registered Practitioner - Nurse/OT/Social worker with up to date registration. Diploma level/Degree in relevant health/social care profession, eg RMN, OT, Social Worker
Experience
Essential
- Demonstrates substantial post-registration experience gained working in a range of frontline adult mental health services, undertaking assessment and delivering interventions
- Demonstrates a developed understanding of the recovery principles, and the role of secondary mental health services in the delivery of care
- Awareness of the importance of working and engaging with carers
- Demonstrates substantial experience of, and relevant professional practice qualification in mentoring/assessing students and learners
- Experience of supervising junior members of staff
Desirable
- Relevant post-registration qualifications, such as Thorn, Non Medical Prescribing, CBT, AMHP, Brief Interventions etc
- Experience gained in a wide variety of settings
- Experience leading shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
