Band 7 Team Manager - BSW Urgent Care Service

Job description

Job responsibilities

To lead and inspire the delivery of high quality and effective Urgent Care mental health service for service users, carers and professionals coming into contact with the BSW Urgent Care Service.

To provide clinical leadership to ensure the appropriate care pathway is identified focussed on the management of risk and prevent hospital admission and ambulance attendance for service users with the most complex and acute needs where appropriate.

To co-ordinate, undertake and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex and health and wellbeing needs, in an emergency for service users, who may be acutely unwell, distressed and in crisis.

To be responsible for, ensuring that calls made to the BSW Urgent Care Service enter an appropriate mental health care pathway using appropriate frameworks in line with evidencebased practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required.

Provide leadership with the BSW Urgent Care and Access Service Manager, to ensure the service develops and maintains excellent clinical standards and effective caseload supervision; this will be underpinned by robust and effective processes.

To oversee and ensure, across the service, that there are effective risk management plans and strategies, for service users and carers, taking account of risks to service users, carers, the organisation, staff and the public.

To develop and maintain, good partnership working with other services throughout all urgent care episodes, including core partnership working with Medvivo 111 staff, AWP services and regular liaison with other statutory agencies including the Police Service, Ambulance Service and Social Service Emergency Duty Teams.

Develop and maintain communication with a wide range of people/services/ agencies about complex matters or in complex situations with the purpose of sharing developing or resolving difficult or complex issues for the benefit of service users/carer and the service.

To represent the organisation in a range of circumstances, settings, presenting, facilitating or explaining as appropriate and dealing with any questions or difficulties as they arise.

To personally build and lead others to build, hope inspiring relationships with service users, which acknowledge the personal journey of each person, and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.

To support the Service Manager in developing systems and processes for the effective management and monitoring of the team caseload, on a day to day basis, ensuring that time is prioritised effectively, and service users and carer receive the appropriate level of service.

To lead and promote a whole team approach within the service and across agencies to ensure a shared ownership of urgent care responses.

To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information.

Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the persons goal.

To provide a leadership role across the out of hours service, in the absence of the Team manager.

To work with the Service Manager to ensure the continuing improvements to the service in line with organisational goals.

To maintain health and social care record, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.

Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.

To participate in, and deliver as required, management, caseload and clinical supervision in accordance with trust policy.

Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, specialist therapeutic clinical supervision, coaching and appraisal.

To adhere to professional codes of conduct ensuring required skills and competencies required are maintained.

Promote monitor and maintain best practice in health, safety and security of self and others, undertaking assessments and taking appropriate action where required.

Work with the Service Manager to develop a culture that promotes equality and values diversity.

Lead, practices, which enable effective team working across the BSW services.

To participate in local arrangements in order to ensure consistent care to service users across the local geography.

Person Specification

Essential

Essential

• 2 years post graduation experience working within mental health
• Evidence of risk assessments experience/skills
• Acute front line mental health assessment experience
• Relevant registration
• Experience of supervising/ leading staff

Desirable

• Formal qualification in delivering training
• evidence of therapeutic training Inc. CBT/DBT/EMDR etc
• understanding of IT systems used (RIO, connecting care or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Medvivo Group LTD

Greenways Business Park, Bellinger Close

Chippenham

SN15 1BN

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)