Job summary
The North Somerset Later Life Services are looking for an enthusiastic and competent Apprentice to join our Administration Team on a 18 month fixed term contract.
Based at Windmill House, Clevedon, you will undertake a whole range of administrative tasks. The work is varied and interesting, and a range of support and guidance will be available to help you build your skills.
Main duties of the job
You will be responsible for daily administrative tasks such as scanning and printing, filing, sending letters, taking telephone calls, communication to a wide range of people, including Service Users, staff, keeping patient records up to date using the RiO system,
You will also provide administration support to the later life team.
You will need to be flexible and reactive to the current requests and demands. You will have empathy with/and or experience of working with people who have experienced mental health and you will need a degree of resilience as some of the work can include details of a distressing nature, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.
This 18 month Apprenticeship will require a one day a week study day working towards the NVQ Level 2.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions.
Undertake reception duties as required, including room bookings and undertaking general environmental checks. Log maintenance calls, order stationery and generally support the smooth operation of the office/team base.
Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions be distressing.
Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.
Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.
Run standard reports from established systems, following closely the clear guidance of others.
Organise activities such as meetings; some on an ongoing basis, seeking support and guidance as required.
Provide information to patients, relatives and the multi-disciplinary team about admissions and appointments, seeking support and guidance as required.
Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.
Support more senior administrative colleagues to demonstrate duties to new starters, as required.
Participate in supervision sessions with your designated line manager / supervisor.
Administer surveys and audits created by others e.g. Friends and Family Test questionnaires. health and safety audits
Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.
Job description
Job responsibilities
Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions.
Undertake reception duties as required, including room bookings and undertaking general environmental checks. Log maintenance calls, order stationery and generally support the smooth operation of the office/team base.
Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions be distressing.
Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.
Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.
Run standard reports from established systems, following closely the clear guidance of others.
Organise activities such as meetings; some on an ongoing basis, seeking support and guidance as required.
Provide information to patients, relatives and the multi-disciplinary team about admissions and appointments, seeking support and guidance as required.
Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.
Support more senior administrative colleagues to demonstrate duties to new starters, as required.
Participate in supervision sessions with your designated line manager / supervisor.
Administer surveys and audits created by others e.g. Friends and Family Test questionnaires. health and safety audits
Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.
Person Specification
Qualifications
Essential
- GCSE English and Maths or potential to achieve this level of education
- Willingness to undertake and participate NVQ 2 Administration qualification
Experience
Essential
- Knowledge of administration or administrative procedures and systems
Desirable
- Experience of carrying out standard administrative tasks
Skills
Desirable
- Accustomed to using computers and word processing packages
Person Specification
Qualifications
Essential
- GCSE English and Maths or potential to achieve this level of education
- Willingness to undertake and participate NVQ 2 Administration qualification
Experience
Essential
- Knowledge of administration or administrative procedures and systems
Desirable
- Experience of carrying out standard administrative tasks
Skills
Desirable
- Accustomed to using computers and word processing packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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