Job summary
You will provide general administrative support, as delegated by more senior admin colleagues,to support service delivery.
Based at The Coast Resource Centre, Diamond Batch, Weston Super Mare you will undertake a whole range of administrative tasks.The work is varied and interesting, and a range of support and guidance will be available to help you build your skills.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Main duties of the job
Provide general administrative support, as delegated by more senior admin colleagues, and to support service delivery.
Undertake reception duties as required
Answer telephone enquiries and provide basic non-clinical advice, in some instances to answer admin queries from clinical staff and from service users and carers
Maintain basic records, using established systems.
Type and word process documents, including basic letters.
Distribute correspondence as directed and undertake simple filing tasks.
Arrange meetings as directed by more senior admin colleagues.
Undertake an Administrative Apprenticeship - if designated into an Apprenticeship post / scheme.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions.
Undertake reception duties as required, including room bookings and undertaking general environmental checks. Log maintenance calls, order stationery and generally support the smooth operation of the office/team base.
Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions, be distressing.
Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.
Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.
Run standard reports from established systems, following closely the clear guidance of others.
Organise straightforward activities such as meetings; some on an ongoing basis, seeking support and guidance as required.
Provide information to patients, relatives and the multi-disciplinary team about admissions and appointments, seeking support and guidance as required.
Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.
Support more senior administrative colleagues to demonstrate duties to new starters, as required.
Participate in supervision sessions with your designated line manager / supervisor.
Administer surveys and audits created by others e.g. Friends and Family Test questionnaires. Health and safety audits
Participate in R&D, clinical trials or equipment testing occasionally, when required by more senior admin colleagues, seeking support and guidance as required.
Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.
Other tasks which are commensurate with the broad purpose and banding of the post
Constant use of VDU equipment
Frequent sitting or standing in a restricted position
Occasional exposure to distressing circumstances
Job description
Job responsibilities
Provide non-clinical administrative information to colleagues, service users and others, this may include, for instance, providing information about appointments and admissions.
Undertake reception duties as required, including room bookings and undertaking general environmental checks. Log maintenance calls, order stationery and generally support the smooth operation of the office/team base.
Type documents and undertake basic word processing tasks as required; this will be simple documents, some content may, on occasions, be distressing.
Take and/or transcribe notes when required by more senior admin colleagues, seeking support and guidance as required.
Input data into simple spreadsheets, using established procedures and using established databases, seeking support and guidance as required.
Run standard reports from established systems, following closely the clear guidance of others.
Organise straightforward activities such as meetings; some on an ongoing basis, seeking support and guidance as required.
Provide information to patients, relatives and the multi-disciplinary team about admissions and appointments, seeking support and guidance as required.
Enter information into diaries, arrange meetings and resolving simple issues such as conflicting appointments and schedules, seeking support and guidance as required.
Support more senior administrative colleagues to demonstrate duties to new starters, as required.
Participate in supervision sessions with your designated line manager / supervisor.
Administer surveys and audits created by others e.g. Friends and Family Test questionnaires. Health and safety audits
Participate in R&D, clinical trials or equipment testing occasionally, when required by more senior admin colleagues, seeking support and guidance as required.
Maintain confidentiality of all information to which you have access, working within clear guidelines, and seeking advice from your supervisor as required.
Other tasks which are commensurate with the broad purpose and banding of the post
Constant use of VDU equipment
Frequent sitting or standing in a restricted position
Occasional exposure to distressing circumstances
Person Specification
Education/Training/Qualification
Essential
- Sound qualifications in English Language and Maths
- Ability to use Microsoft Office packages e.g. Word, Excel, Outlook and Email.
Desirable
- ECDL/Diploma in Admin/NVQ qualifications (or equivalent) advantageous.
Experience
Essential
- Experience of working in an office as an administrator
- Experience of working within a team
- Experience of working as a receptionist
Desirable
- Previous NHS/Medical experience
Knowledge
Essential
- Good verbal communication, with the ability to communicate with a wide variety of individuals
- Ability to prioritise workload
- Awareness of Trust policies and procedures regarding confidentiality and data protection
Person Specification
Education/Training/Qualification
Essential
- Sound qualifications in English Language and Maths
- Ability to use Microsoft Office packages e.g. Word, Excel, Outlook and Email.
Desirable
- ECDL/Diploma in Admin/NVQ qualifications (or equivalent) advantageous.
Experience
Essential
- Experience of working in an office as an administrator
- Experience of working within a team
- Experience of working as a receptionist
Desirable
- Previous NHS/Medical experience
Knowledge
Essential
- Good verbal communication, with the ability to communicate with a wide variety of individuals
- Ability to prioritise workload
- Awareness of Trust policies and procedures regarding confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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